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7515 Program will not open

2015-10-11   Views:0

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I have an HP 7515 All-in-One printer. I have uninstalled and reinstalled the operating programs on my Dell XPS 8700 Win7 Pro several times and it says everything is working the way it should but when I click on the desktop icon, the program will not

I have an HP 7515 All-in-One printer. I have uninstalled and reinstalled the operating programs on my Dell XPS 8700 Win7 Pro several times and it says everything is working the way it should but when I click on the desktop icon, the program will not open. I need to print an address on an envelope so I need to get into this program. Any suggestions?

The replay answer
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Hello DavidBez,
Welcome to the HP Support Forums!
I'd like to help get your Photosmart 7515 up and printing from your computer. I am not aware of an area in the printer software that is installed on the computer's Desktop that allows you to print an envelope, but I hope this helps get the icon working again.
HP Printer Assistant Opens the 'Printer Setup & Software' Window<---
If the above fails to resolve the issue with the software, run the Print and Scan Dr and let me know its results.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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