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Acrobat Pro 7.1 in Win7 (64bit) Printer Settings must be confirmed twice

2015-10-11   Views:0

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I have an customer which I just delievered 3 new Workstations with Windows 7 (64 bit) to. Each one is running Adobe Acrobat 7.1 Professional. The issue is that each time when they want to print, and they want to customize printer device configuration

I have an customer which I just delievered 3 new Workstations with Windows 7 (64 bit) to. Each one is running Adobe Acrobat 7.1 Professional.
The issue is that each time when they want to print, and they want to customize printer device configurations, they enter the menu. Then click on "Ok", but have to go back into the configuration once more and agree, so that the printer dialog accepts the new settings.
I suspected it to be a simple dialog error, and thus tried to print after confirming just once, but the printer indeed printer with wrong settings then.
Even if it is not a vital error, our customers understandably complain about the workflow.
Is that an known issue? Does anyone have a suggestion?
Thanks a lot in advance!
Michael Ernst
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Hi,
The machines being used are:
ACER Predator G5900
Windows 7 Professional 64-bit
Intel Core i5 Processor 650
4GB DDR3 RAM Memory
We use several different pieces of software to reach a printer.
These are:
Acrobat Pro 9 (Most Used)
Microsoft Word
Océ PRISMAprepare (Adobe Product)
Adobe InDesign CS5
Adobe Illustrator CS5
Adobe Photoshop CS5
We also use several different printers.
These are:
Xerox DocuColour 242
Xerox DocuColour 250
Xerox DocuColour 260
Océ VarioPrint 1065
Océ VarioPrint 6250
Océ VarioPrint 6320
HP Laserjet 4250
Samsung ML-2570
And we use Fiery Command Workstation Suite 5.5 to process colour jobs once sent to a Xerox Fiery.
We have tried PCL6, PS and PPD drivers for all of the printers and the problem occurs across all Adobe programs, across all printers but only on these Acer Predator machines. Given that we have no other Windows 7 machines in the building I can't vouch for the stability of the machine itself but it seems most peculiar and we felt it would likely be something bugging between Acrobat and Windows 7 64-bit but the further we go down the road of investigation the less likely it seems that this is the case.
In terms of key strokes ctrl+p or File>Print all arrive at the same outcome - having to select the printer properties, then click ok, then click properties again, then click ok again before the settings embed!
Thanks for your time looking in to this.
Regards,
Darren.

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