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AiO Remote app on iPad/iPhone does not find M1217nfw

2015-10-11   Views:4

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Hi, I have a M1217nfw setup on my WiFi network.  I can use Airprint from my iPad or iPhone to print on it - works fine.  However I want to use the AiO Remote app on my iPad or iPhone to scan documents from this printer to my iPad/iPhone. The problem

Hi,
I have a M1217nfw setup on my WiFi network.  I can use Airprint from my iPad or iPhone to print on it - works fine.  However I want to use the AiO Remote app on my iPad or iPhone to scan documents from this printer to my iPad/iPhone.
The problem is that when I try to use the app it tells me that it cannot find any printer!  I upgraded the firmware on the printer - still no go.
I even tried to connect it using the HP Wireless Direct options - still no go.
Treid to connect using the printer's IP address - still no go.
According to the document http://h20564.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c03843137&sp4ts.oid=2... - the M1217nfw is supported by the AiO Remote app.
Any help or clues would be greatly appreciated!
thanks,
vijar

The replay answer
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Hi @vijar,
Welcome to the HP Support Forums.  I see that you would like to learn more about HP’s All-in-One Printer Remote app.
I have included the HP All-in-One Printer Remote Mobile App FAQs document. It has a section dedicated to the printers that support this app and the Laserjet 1217nfw printer is not supported by the app.   I have notified the appropriate department regarding the document.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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