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AIR-LAP1242G-E-K9 do not work with AIR-CT5508-K9 while AIR-LAP1142N-E-K9 do

2015-10-11   Views:15

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Hello, we do have a site where we need to deploy AIR-LAP1142N-E-K9 and AIR-LAP1242G-E-K9 APs. We have two AIR-CT5508-K9 controllers with SW version                  6.0.188.0. AIR-LAP1142N-E-K9s work okay, as expected, we do not have any problems wit

Hello,
we do have a site where we need to deploy AIR-LAP1142N-E-K9 and AIR-LAP1242G-E-K9 APs. We have two AIR-CT5508-K9 controllers with SW version                  6.0.188.0.
AIR-LAP1142N-E-K9s work okay, as expected, we do not have any problems with them.
However AIR-LAP1242G-E-K9s do not, there is a problem with establishing CAPWAP tunnel with the controller.The AP is seen on the controller for a while, with 0 time up-time, cannot change any settings on the AP via controller, and after a while it disapears from the controller, apears again and this repeats.
The APs and controllers are connected to the LAN campus.
Controllers via two 1G links configured as Etherchannel to WS-C6506-E VSS switch with s72033-ipservicesk9_wan-vz.122-33.SXI1.bin on it.
APs to WS-C3750G-48PS with c3750-ipbasek9-mz.122-50.SE2.bin on it. 3750 is connected to the C6505 via two 1G links configured as Etherchannel.
Below I copied the log I captured on 1242 and the controller. Highlighted ones are the ones which I think might bring a clue.
I performed some troubleshooting steps.
- As we have some other controllers available over WAN, I  tested the 1242 AP  with 2100, 4400 and also with the same model AIR-CT5508-K9 with SW version                  6.0.188.0 over WAN and this worked always okay.
- I wanted to be sure that I eliminate any kind of out of sequence packet issue, so I brought down all redundancy L2 links so that the L2 path from the AP to the controller was only through one leg links.
- I also brought the second controller down to eliminate potential issue with having two of them up.
- The AP gets its IP from DHCP configured on the C6506 switch, I am always able to ssh to AP, so the IP connectivity does not seem to be an issue.
- I have more 1242s, all behave in the same way. I also connected them to some other 3750 switches we have in the campus, always the same.
- As this seems to be maybe a kind of ssl issue, I tried to play with controller settings, like enabling Accept... options  under Security/AP Policy,but this did not help.
- I also tried to reboot the controller, no improvement.
- The APs came from the factory, so in the beginning everything was factory default in them. They were always able to download the image from the controller in the very initial phase. I still do have some of them untouched, so I can perform any troubleshooting steps with the fresh one.
I can reproduce this, can also send debugging logs if needed.
Any idea on what could be wrong is highly appreciated.
Thank you.
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This Discussion has been converted into document:- https://supportforums.cisco.com/docs/DOC-23054
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
AIR-LAP1242G-E-K9 10.0.13.28 log
*Mar  1 00:00:05.922: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
*Mar  1 00:00:07.536: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot1 1Radio 0
*Mar  1 00:00:07.672: %LWAPP-3-CLIENTEVENTLOG: Read and initialized AP event log (contains, 304 messages)
*Mar  1 00:00:09.809: %LINK-3-UPDOWN: Interface FastEthernet0, changed state to up
*Mar  1 00:00:09.874: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C1240 Software (C1240-K9W8-M), Version 12.4(21a)JA2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Mon 02-Nov-09 18:42 by prod_rel_team
*Mar  1 00:00:09.874: %SNMP-5-COLDSTART: SNMP agent on host wuen4028 is undergoing a cold start
*Mar  1 00:00:09.964: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
*Mar  1 00:00:09.967: bsnInitRcbSlot: slot 1 has NO radio
*Mar  1 00:00:10.191: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar  1 00:00:10.191: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar  1 00:00:10.430: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Mar  1 00:00:10.818: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to up
*Mar  1 00:00:11.212: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Mar  1 00:00:18.315: %DHCP-6-ADDRESS_ASSIGN: Interface FastEthernet0 assigned DHCP address 10.0.13.28, mask 2 55.255.255.0, hostname wuen4028
*Mar  1 00:00:28.988: Logging LWAPP message to 255.255.255.255.
*Mar  1 00:00:31.456: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
*Mar  1 00:00:31.495: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up
*Mar  1 00:00:32.457: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Mar  1 00:00:32.457: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 255.255.255.255 started - CLI initiated
*Mar  1 00:00:38.810: %CAPWAP-3-ERRORLOG: Did not get log server settings from DHCP.
*Mar  1 00:00:47.811: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROLLER
*Mar  1 00:00:56.812: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-LWAPP-CONTROLLER
*Mar  1 00:01:07.815: %CAPWAP-3-ERRORLOG: Selected MWAR 'wuen4001'(index 0).
*Mar  1 00:01:07.815: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Feb 11 07:52:24.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.0.13.5 peer_port: 5246
*Feb 11 07:52:24.001: %CAPWAP-5-CHANGED: CAPWAP changed state to
*Feb 11 07:52:25.441: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 10.0.13.5 peer_port:  5246
*Feb 11 07:52:25.443: %CAPWAP-5-SENDJOIN: sending Join Request to 10.0.13.5
*Feb 11 07:52:25.443: %CAPWAP-5-CHANGED: CAPWAP changed state to JOIN
*Feb 11 07:52:25.445: %CAPWAP-3-ERRORLOG: Unencrypted non-discovery CAPWAP Control Message from 10.0.13.5
*Feb 11 07:52:25.445: %CAPWAP-3-ERRORLOG: Invalid AC Message Type 4.
*Feb 11 07:52:25.445: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Feb 11 07:52:25.445: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from 10.0.13.5
*Feb 11 07:52:30.441: %CAPWAP-5-SENDJOIN: sending Join Request to 10.0.13.5
*Feb 11 07:52:30.442: %CAPWAP-3-ERRORLOG: Unencrypted non-discovery CAPWAP Control Message from 10.0.13.5
*Feb 11 07:52:30.443: %CAPWAP-3-ERRORLOG: Invalid AC Message Type 4.
*Feb 11 07:52:30.443: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Feb 11 07:52:30.443: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from 10.0.13.5
*Feb 11 07:52:47.644: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
*Feb 11 07:53:23.999: %DTLS-5-SEND_ALERT: Send WARNING : Close notify Alert to 10.0.13.5:5246
*Feb 11 07:53:24.000: %CAPWAP-3-ERRORLOG: Selected MWAR 'wuen4001'(index 0).
*Feb 11 07:53:24.000: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Feb 11 07:52:24.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 10.0.13.5 peer_port: 5246
*Feb 11 07:52:24.001: %CAPWAP-5-CHANGED: CAPWAP changed state to
*Feb 11 07:52:24.001: %DTLS-5-PEER_DISCONNECT: Peer 10.0.13.5 has closed connection.
*Feb 11 07:52:24.001: %DTLS-5-SEND_ALERT: Send WARNING : Close notify Alert to 10.0.13.5:5246
*Feb 11 07:52:24.002: %CAPWAP-3-ERRORLOG: Invalid event 38 & state 3 combination.
*Feb 11 07:52:24.123: %CAPWAP-3-ERRORLOG: Dropping dtls packet since session is not established.
wuen4028#
AIR-CT5508-K9 10.0.13.5 log
*Feb 11 09:00:54.824: %DTLS-3-HANDSHAKE_FAILURE: openssl_dtls.c:2171 Failed to c
omplete DTLS handshake with peer 10.0.13.28
                                           *Feb 11 08:59:53.798: %DOT1X-3-MAX_EA
P_RETRIES: 1x_auth_pae.c:2862 Max EAP identity request retries (3) exceeded for
client 00:1f:3b:93:dd:4f
*Feb 11 08:59:51.197: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
ity request retries (3) exceeded for client 00:c0:a8:e1:b1:71
--More-- or (q)uit
*Feb 11 08:59:21.212: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:292 RRM LOG: Airewave Di
rector: Could not find valid channel lists for 802.11bg
*Feb 11 08:58:39.766: %DTLS-3-HANDSHAKE_FAILURE: openssl_dtls.c:2171 Failed to c
omplete DTLS handshake with peer 10.0.13.28
                                           *Feb 11 08:57:06.131: %RRM-3-RRM_LOGM
SG: rrmChanUtils.c:292 RRM LOG: Airewave Director: Could not find valid channel
lists for 802.11bg
*Feb 11 08:56:24.504: %DTLS-3-HANDSHAKE_FAILURE: openssl_dtls.c:2171 Failed to c
omplete DTLS handshake with peer 10.0.13.28
                                           *Feb 11 08:55:09.693: %DOT1X-3-MAX_EA
P_RETRIES: 1x_auth_pae.c:2862 Max EAP identity request retries (3) exceeded for
client 00:1f:3b:93:dd:4f
*Feb 11 08:54:51.040: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:292 RRM LOG: Airewave Di
rector: Could not find valid channel lists for 802.11bg
*Feb 11 08:53:56.493: %DOT1X-3-MAX_EAP_RETRANS: 1x_ptsm.c:426 Max EAP retransmis
sions exceeded for client 00:1f:3b:93:dd:4f
*Feb 11 08:53:34.497: %DTL-3-OSARP_DEL_FAILED: dtl_arp.c:1380 Unable to delete a
n ARP entry for 10.0.13.28 from the operating system. ioctl operation failed
*Feb 11 08:52:35.936: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:292 RRM LOG: Airewave Di
rector: Could not find valid channel lists for 802.11bg
*Feb 11 08:52:26.492: %DOT1X-3-MAX_EAP_RETRANS: 1x_ptsm.c:426 Max EAP retransmis
sions exceeded for client 00:1f:3b:93:dd:4f
*Feb 11 08:50:07.680: %DOT1X-3-MAX_EAP_RETRANS: 1x_ptsm.c:426 Max EAP retransmis
sions exceeded for client 00:1f:3b:93:e6:57
*Feb 11 08:48:37.458: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
ity request retries (3) exceeded for client 00:1f:3b:93:e6:57
*Feb 11 08:47:37.438: %DOT1X-3-MAX_EAP_RETRANS: 1x_ptsm.c:426 Max EAP retransmis
sions exceeded for client 00:1f:3b:93:e6:57
*Feb 11 08:47:34.438: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
ity request retries (3) exceeded for client 00:16:44:1d:0f:53
*Feb 11 08:46:32.422: %DOT1X-3-MAX_EAPOL_KEY_RETRANS: 1x_ptsm.c:407 Max EAPOL-ke
y M3 retransmissions exceeded for client 00:16:44:1d:0f:53
*Feb 11 08:46:06.790: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
ity request retries (3) exceeded for client 00:1f:3b:95:61:bd
*Feb 11 08:46:06.789: %DOT1X-3-ABORT_AUTH: 1x_bauth_sm.c:447 Authentication abor
ted for client 00:1f:3b:95:61:bd
*Feb 11 08:46:06.210: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
ity request retries (3) exceeded for client 00:1f:3b:93:e6:57
*Feb 11 08:45:34.304: %DOT1X-3-MAX_EAP_RETRIES: 1x_auth_pae.c:2862 Max EAP ident
ity request retries (3) exceeded for client 00:1f:3b:95:61:bd
*Feb 11 08:45:34.303: %DOT1X-3-ABORT_AUTH: 1x_bauth_sm.c:447 Authentication abor
ted for client 00:1f:3b:95:61:bd
*Feb 11 08:45:01.298: %RRM-3-RRM_LOGMSG: rrmChanUtils.c:292 RRM LOG: Airewave Di
rector: Could not find valid channel lists for 802.11bg
*Feb 11 08:44:38.076: %SIM-3-PORT_UP: sim.c:9547 Physical port 2 is up!.
*Feb 11 08:44:38.037: %SIM-3-PORT_UP: sim.c:9547 Physical port 1 is up!.
--More-- or (q)uit
*Feb 11 08:44:38.009: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'cliWebInitParms.cfg'
*Feb 11 08:44:37.980: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'rrcEngineInitParms.cfg'
*Feb 11 08:44:37.980: %CNFGR-3-INV_COMP_ID: cnfgr.c:2105 Invalid Component Id :
Unrecognized (81) in cfgConfiguratorInit.
*Feb 11 08:44:37.928: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'rfidInitParms.cfg'
*Feb 11 08:44:37.915: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'dhcpParms.cfg'
*Feb 11 08:44:37.903: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'bcastInitParms.cfg'
*Feb 11 08:44:37.834: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'rrmInitParms.cfg'
*Feb 11 08:44:27.331: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'apfInitParms.cfg'                                            
*Feb 11 08:44:27.226: %MM-3-MEMBER_ADD_FAILED: mm_dir.c:903 Could not add Mobili
ty Member. Reason: IP already assigned, Member-Count:1,MAC: 00:00:00:00:00:00, I
P: 0.0.0.0
*Feb 11 08:44:27.023: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'mmInitParms.cfg'
*Feb 11 08:44:27.013: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'aaaapiInitParms.cfg'
*Feb 11 08:44:27.011: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'pemInitParms.cfg'
*Feb 11 08:44:26.898: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'dot1xInitParms.cfg'
*Feb 11 08:44:26.868: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'capwapInitParms.cfg'
*Feb 11 08:44:26.718: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'spamInitParms.cfg'
*Feb 11 08:44:25.650: %SSHPM-3-FREAD_FAILED: sshpmlscscep.c:1395 Error reading f
ile /mnt/application/lscca_pem.crt
*Feb 11 08:44:06.435: %SYSTEM-3-FILE_READ_FAIL: nvstore.c:422 Failed to read con
figuration file 'sshpmInitParms.cfg'  

The replay answer
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Thanks for such quick response and suggestions.
Yes, I seem not to to be 100% perfect as for the list of troubleshooting steps I took.
I had already tried the two commands you mentioned. I tried again, this time with some other 1242, but these do not help.
Yes, I was already thinking that this could be in theory a licensing issue. The controller is bougth with 25 licenses.
In the beginnign I had one 1142 on it and tried to enable 1242s which did not work. Now I have five 1142s on it, as this worked okay, I guess it could not be a licensing issue.
I think that I can see in the log files that the machines communicate to each other, L2 or L3 paths seem to be working okay. I forgot to mention that I am using option 43 on the DHCP server, so the AP clearly finds its way to the controller. What's more both APs and the controllers are in the same VLAN, so they are in the same broadcast domain.
Below is sho ver from the AP. The AP seems to have Certificate type - manufacture installed, so I guess there should not be a problem with the certificate, especially knowing that the AP works with other controllers over WAN.
My guess these messages seen on AP especially "Invalid event 38 & state 3 combination" might tell us what's wrong.
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*Feb 11 07:52:24.001: %CAPWAP-5-CHANGED: CAPWAP changed state to
*Feb 11 07:52:24.001: %DTLS-5-PEER_DISCONNECT: Peer 10.0.13.5 has closed connection.
*Feb 11 07:52:24.001: %DTLS-5-SEND_ALERT: Send WARNING : Close notify Alert to 10.0.13.5:5246
*Feb 11 07:52:24.002: %CAPWAP-3-ERRORLOG: Invalid event 38 & state 3 combination.
*Feb 11 07:52:24.123: %CAPWAP-3-ERRORLOG: Dropping dtls packet since session is not established.
Cisco IOS Software, C1240 Software (C1240-K9W8-M), Version 12.4(21a)JA2, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Mon 02-Nov-09 18:42 by prod_rel_team
ROM: Bootstrap program is C1240 boot loader
BOOTLDR: C1240 Boot Loader (C1240-BOOT-M) Version 12.4(13d)JA, RELEASE SOFTWARE (fc2)
AP9caf.ca00.1c78 uptime is 17 minutes
System returned to ROM by power-on
System image file is "flash:/c1240-k9w8-mx.124-21a.JA2/c1240-k9w8-mx.124-21a.JA2"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected]
cisco AIR-LAP1242G-E-K9    (PowerPCElvis) processor (revision A0) with 24566K/8192K bytes of memory.
Processor board ID FCZ135082GH
PowerPCElvis CPU at 262Mhz, revision number 0x0950
Last reset from power-on
LWAPP image version 6.0.188.0
1 FastEthernet interface
1 802.11 Radio(s)
32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 9C:AF:CA:00:1C:78
Part Number                          : 73-11479-01
PCA Assembly Number                  : 800-30493-01
PCA Revision Number                  : A0
PCB Serial Number                    : FOC13484GYY
Top Assembly Part Number             : 800-29589-03
Top Assembly Serial Number           : FCZ135082GH
Top Revision Number                  : A0
Product/Model Number                 : AIR-LAP1242G-E-K9
Configuration register is 0xF
AP9caf.ca00.1c78#

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