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Audio in Premiere Pro CS3 appears on one PC, not the other

2015-10-11   Views:0

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Hi everyone, I'm the Network Administrator for a high school and we have a digital media lab here using Adobe Creative Suite 3: Master Collection.  All systems here are running Windows XP Professional and are on a Windows domain.  All users are stand

Hi everyone,
I'm the Network Administrator for a high school and we have a digital media lab here using Adobe Creative Suite 3: Master Collection.  All systems here are running Windows XP Professional and are on a Windows domain.  All users are standard users, with no administrative rights for obvious security reasons.  When I originally did the deployment of the lab by running sysprep on a reference computer and using ghost to deploy the rest of the computers, I noticed a problem with Premiere Pro CS3 after the deployment.  In that lab, none of the computers would capture video via firewire and the built in capture function in Adobe Premiere CS3.  I believe I have a post about this on these forums that was never resolved.  To get around this, I'd capture the footage for students in my office and then transfer it over to their network drives so they could import it into Premiere Pro CS3 and edit the footage.
Recently, the school purchased some HD cameras that record to a built in hard drive or an SDHC card.  The idea here was that the .MTS files could be copied from the camera to the computer running Premiere Pro CS3, the media files in .MTS format [at 1280x720] could be converted using KoyoteSoft's Free HD Converter using the settings MPEG2 [a preset], MPG2 as the format, 1280x720 // 16/9, 29.97 FPS, 9000 video bitrate, and 224 audio bitrate, and then the new media files could be imported into Premiere Pro CS3 and edited using the HDV 720p30 preset within Premiere Pro CS3.
This works great...on my office computer.
The problem is that if any student tries to import their footage on a computer in the digital media lab, the converted media files, the exact same ones that just imported into my Premiere Pro CS3 installation on a computer in my office with identical hardware as the computers in the digital media lab, fail to import the audio.  I can see the video with no problems in the lab, but no audio layer appears.  If I right click the video file and choose Open With> VLC or another media player, the media plays fine with audio.  All audio/video codecs that are installed on my machine are also installed on the digital media machines.  If I right click Adobe Premiere Pro CS3 from within a student account on those computers and choose Run As and use the local administrator account, Premiere Pro CS3 does the exact same thing, it still can't see the audio.  Adobe CS3 is fully up to date on both my office computer and all digital media computers.
Any help fixing this would be greatly appreciated, spring break is coming up here this coming week and I'll be here all week.  Hoping to get this resolved during that time so students can edit their own movies.  Again, video imports, audio doesn't.  No audio layer appears.
Thanks!

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