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Billed twice for BT TV Box?

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 New customer here!  Just signed up on one of your packages, as part of this I had to pay £35 up front for a BT TV box. I've confirmed payments etc and now have checked my bank account online, it is saying that £70 has been taken from my account by B

 New customer here! 
Just signed up on one of your packages, as part of this I had to pay £35 up front for a BT TV box. I've confirmed payments etc and now have checked my bank account online, it is saying that £70 has been taken from my account by BT? Is there a way to reverse this, as I didn't order two products.
Thanks

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This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.
You will need to contact BT Billing and have them sort it out or try Live Chat https://bt.custhelp.com/app/contact/c/2902/?s_intc​id=con_intban_sanda_contact_us_chat_from_forums

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