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Can not open Word 2010 docx in Word 2013 from Outlook 2013 mail

2015-10-11   Views:2

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Hello, I got a mail on outlook with a word 2010 attachment in docx format. Open this attachment with double click will show only the welcome screen with the text Open in protected mode. With process monitor I could that word 2013 in an endless loop a

Hello,
I got a mail on outlook with a word 2010 attachment in docx format.
Open this attachment with double click will show only the welcome screen with the text Open in protected mode.
With process monitor I could that word 2013 in an endless loop and tries to create the registry key
"HKCU\Software\Microsoft\Office\15.0\Word\Options\Vprsu" in an loop.
The result is always ACCESS DENIED.
When I create this key manually there will be an loop to create the registry key
"HKCU\Software\Policies\Microsoft\office\15.0\word\options\Assist".
The result is always ACCESS DENIED.
When I create this key manually. Word show the attachment immediatelly.
Closing Word and open the attachment again will delete this registry key and the cycle starts again.
Is there a hotfix available that will repair this?
I think this is an error in word 2013 protected view.
Disabling the protected view will help, but is not an good solution.
Is there any other workarround?
Screenshot from process monitor:
Best Regards,
Dieter

The replay answer
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This issue may occur if the default file associations for Word are damaged. You may repair Office 2013 to restore the file associations and check if that helps. Refer to the link below for more information. You may restart
the computer once the repair is done.
http://office.microsoft.com/en-us/project-help/repair-or-remove-office-HA010357402.aspx
Note: Close all Office applications before you perform the repair.

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