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Cisco ASA 5505 - problems getting support

2015-10-11   Views:1

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My employer has an ASA 5505 device that has been here longer than any body working here. I've tried to get my hands on some updated software or support but to little avail. I've contacted Cisco support online and they keep telling me to contact my Ci

My employer has an ASA 5505 device that has been here longer than any body working here. I've tried to get my hands on some updated software or support but to little avail. I've contacted Cisco support online and they keep telling me to contact my Cisco service sales representative. Now that would be fine if anybody could remember who they are. I suspect they are not even in business anymore. 
Not particularly helpful at the end of the day. 
I am very close to throwing in the towel with this Cisco. All I want to do is upgrade the firmware to address some known issues we are experiencing with our current firmware. 
Any other avenues I am missing?

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Hi Ferdinand. I don't know what a Smartnet contract is. How do I know if we have one? This ASA basically hasn't been touched for 5 years. Almost the entire staff has rotated through this company since then and nobody knowns anything. I found the invoice for it this morning after accounts searched for it, but it appears to have been purchased from a non services retailer. I contacted them and while they confirm they sold it to us they know nothing about it. They don't offer service. 
What are my options?

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Cisco ASA 5505 - problems getting support

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My employer has an ASA 5505 device that has been here longer than any body working here. I've tried to get my hands on some updated software or support but to little avail. I've contacted Cisco support online and they keep telling me to contact my Ci[More]

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