Amicuk Programming Answers

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

2015-10-11   Views:5


This is the same issue reported by several other users in this forum to which no solution has been provided. I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and usi

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0.  More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service.  I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message:  Cannot connect to server.  Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message:  The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message:  The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG.  With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X.  When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server.  However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

The replay answer
After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port  number 25 as this is the standard one.  However, all tests were failing.  Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above.  However, the tests passed with port number 587.  After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25.  However, many Internet Service Providers (ISPs)  and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail.  Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks.  Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail.  I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above.  If none of them work, check your mail provider for other possible outgoing server port numbers.

Go to See the other 10 answers

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

Category:DefaultRelease time:2015-10-11Views:130

This is the same issue reported by several other users in this forum to which no solution has been provided. I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and usi[More]

I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled

Category:DefaultRelease time:2015-10-11Views:130

I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message  - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.[More]

Officejet Pro 8600 Plus N911g - scanning stalls part way through

Category:DefaultRelease time:2015-10-11Views:130

I have a HP Officejet Pro 8600 Plus N911g. When I try to scan a large number of documents from the printer to my computer, the printer stalls part way through. Today I had a stack of 45 pages that needed to be scanned. I loaded them into the document[More]

Intermitte​ntly having issue sending scans to networked directory folder HP Officejet Pro 8600 N911g

Category:DefaultRelease time:2015-10-11Views:130

Hello All, I have a printer installed an AIO HP Officejet Pro 8600 N911g which is cappable of scanning either by flatbed or feeder to a networked drive/folder. For the most part this works fine, however 2 times out of 10 it produces the following err[More]

HP Officejet Pro 8600 Plus N911g Devices and Printers Page Is Slow to Open

Category:DefaultRelease time:2015-10-11Views:130

Hello, I have HP Officejet Pro 8600 Plus, model N911g, installed as a wireless printer.  I have Windows 7 64-bit.  My Devices and Printers page takes over two minutes to open.  While I am waiting, if I go to Print Spooler Services and click Restart,[More]

Can't scan using front panel of HP Officejet Pro 8600 Plus

Category:DefaultRelease time:2015-10-11Views:130

I can't scan using front panel or laptop.  I can't find the set up disc that came with the printer that I purchased almost 2 years ago.Hello @Pierre1 , and welcome to the HP Forums, I hope you enjoy your experience! I see you are having issues scanni[More]

OfficeJet Pro 8600 Plus - N911g - refuses to print with an exhausted cartridge (yellow)

Category:DefaultRelease time:2015-10-11Views:130

Hi, I owned this printer some months ago, and I have already substituted the black cartridge some times ago. In fact, I usually use the b&w option to print my documents, and I use very little to no colors, instead. Before deciding to buy this printer[More]

Officejet Pro 8600 Plus, N911g sends faxes, but won't receive

Category:DefaultRelease time:2015-10-11Views:130

Hello, My printer will send faxes, but not receive them. Windows 7 Pro 64 bit, SP1.  The printer is connected to the computer via wireless.  The phone is Comcast Digital Voice.  The printer is the only device connected to the phone line.  Per techs a[More]

[win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

Category:DefaultRelease time:2015-10-11Views:130

Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found. When[More]

Multi page scanning on Officejet Pro 8600 with flatbed

Category:DefaultRelease time:-0001-11-30Views:130

I had to replace a 6400 series HP multi process with a HP Officejet Pro 8600. With the old software it would ask if there were any more pages when using the flatbed scan option. I can't figure out how to do this using the new software and it automati[More]

Webscan problem with HP Officejet Pro 8600 printer and OS Mavericks

Category:DefaultRelease time:2015-10-11Views:130

I have an iMac with OS 10.9 Mavericks installed and an HP Officejet Pro 8600 Plus N911g printer.  I recently downloaded the "HP-Inkjet-SW-OSX-Mavericks_v12.34.37" software update from the HP website but, since installing it, the image preview fe[More]

Hi,           What is difference between TEXT mode and BINARY mode? In TEXT mode what is "ENCODING DEFAULT". OPEN DATASET wl_filename FOR INPUT                           IN TEXT MODE ENCODING DEFAULT.   OPEN DATASET wl_filename FOR INPUT         [More]
I have a number of pdf files as pages in an ASP.NET website.<br />I want to include hyperlinks to other pages that are not pdf files.<br />I get the message "Could not open the file <file name>" which means that acrobat tries t [More]
Hi Gurus, When selecting batch for production orders components, an error prompted 'Invalid batch, does not match the selection criteria in batch determinat.' After checking, it is because the classification is not maintained. So I need to re-create [More]
Am I stupid or is it iWorks? I often create two text boxes and connect them. Generally I want an arrow two the right, but each time I go to the inspector and select an endpoint, it always points in a random direction. Using the right hand one to add [More]
Is there any way to toggle/switch the code inspector window to be independant of the normal design page view (which might be in design or code view)? To me this would seem to be one of the main advantages of having a separate code inspector. i'd love [More]
I went for the 7200 rpm drive on my new i7 MBP. The first drive was a Hitachi I believe and made a weird revving up sound--one I've heard before on cheap laptops. Apple replaced the drive yesterday with a Seagate ST9500420ASG . This drive doesn't hav [More]
After putting pictures in iweb photo albums, is there a way to change the picture name so that web crawlers will identify it better? I put a good title, but the actual picture sometimes is what the camera defaulted to, or what my last software upload [More]
Hello, We are upgrading our portal form 6.0 SP1 to 6.1 MP1 (of course we started this before 6.5 was released). One of the major differences is the search - at least architecture. But for the end user - will anything be noticed. For those who did upg [More]
Have new WRT400N router and 2 laptops running Windows/XP SP3.  Copied a 2.3GB folder of photos from PC A to PC B.  Lost 152 photos on 1st attempt (wired); 3 photos on 2nd attempt (wired); 8 photos on 3rd attempt (wireless).  Normally did 10-16GB mach [More]
Hi, Router A and Router B have 2 Gibic connectivity for load balance. For eg. outbound traffic from Router A to Router B are 700 Mbps and 750 Mbps. How can i shape Total Outbound Traffic from Router A to Router B at 1400 Mbps?   Sean, Maybe a little [More]