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Deposit return

-0001-11-30   Views:0

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Hi, Just wondering how I might go about getting my deposit returned to my bank account? Bought the phone in December, paid a €130 deposit, and was told that in six months it would be returned to me either by crediting my meteor account or bank accoun

Hi,
Just wondering how I might go about getting my deposit returned to my bank account? Bought the phone in December, paid a €130 deposit, and was told that in six months it would be returned to me either by crediting my meteor account or bank account. At the time, I didn't know which option would suit me best down the line and so the return option was left as "to be directed", I believe.
It's been nearly 7 months, I've paid 6 bills, and there was no sign of the refund, so I tried to ring customer care without much joy (wasn't sure which option was appropriate so tried a few different times but couldn't get through to an operator), as I understand that after the 6th bill payment the refund should be issued. Because I couldn't get through to customer care, I went into the store I bought the phone from to sort it out and was told they "weren't capable" of refunding it to my bank acct, so they refunded it to my meteor account. When I asked why they couldn't refund to my bank acct and why, if that were the case, I was told in December that they could, the responses were simply "because we can't" and "I don't know, the sales assistant informed you incorrectly", respectively. I thought it was a manager that had set me up with the phone in December and when I said that the sales assistant pointed to the manager, asked if it was him and when I said no it was someone else, he just said "well it wasn't a manager then". He wasn't very helpful and was pretty standoffish.
I've seen and heard of multiple people having it returned to their bank acct, so just wondering if you could sort this out for me please? The full deposit amount is still currently in my meteor account.
Regards,
Bebhinn.

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Hi Beeevvv
The credit is issued on to your account however we can of course refund this to your bank account. Unfortunately we can't do that for you here, or in store, one of our customer care agents will be happy to process that refund for you. Just give us a call on 014307085 and wait for the option to speak to a customer care agent. Alternatively you can mail your request to [email protected],
Thanks,
Adam

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