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Display won't wake up

2015-10-11   Views:1

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It's a brand new notebook.I've done nothing on it, other than installing Windows updates and creating recovery disks.I set the "Turn off display after" option to 1Minute.IMPORTANT: I set display brightness all the way to zero, the lowest setting

It's a brand new notebook.I've done nothing on it, other than installing Windows updates and creating recovery disks.I set the "Turn off display after" option to 1Minute.IMPORTANT: I set display brightness all the way to zero, the lowest setting possible, using either the keyboard keys, or the brightness option in Windows.Leave the notebook idle for a minute, the display sleeps like it should (the notebook is set to sleep after 30 minutes, it's only the display that sleeps, the notebook is still awake).Move the mouse, press keys on the keyboard, the screen does not come back up. The computer is still up and running-i can toggle keyboard backlight On/Off using the keys, but the display won't wake up.Press the "Brightness +" button on the keyboard, the display wakes up. This is the only way to wake it up. The other option is to press and hold the power button, force a shut down, and start the computer again.This happens ONLY when "brightess" is set to the lowest level. If brightness is set to even one level above the lowest, the issue cannot be reproduced. Moving the mouse or pressing any key on the keyboard will wake the display up in this situation.Both Intel HD graphics 5500 and GTX 850M drivers are up to date.BIOS is up to date as well.Battery/ Plugged in does not make a difference. If the display brightness is set to lowest, the screen will ALWAYS fail to wake up, irrespective of which power source is in use. What do I do? Please don't tell me it's a minor problem and I have to live with it.There are so many minor problems with this notebook, and all these are adding up to make it a total piece of cr.. My almost 5 years old probook with a second generation core i3 CPU and no discrete GPU, is better than this brand new 5th generation core i7+GeForce GTX notebook. I'm beginning to regret this purchase. I should have gotten another probook. Thought the Envy offers a better "bang for the buck", and now i think this was a huge mistake. Anyway, any idea how i can get this fixed? Looks like a driver problem right? Or is this a hardware problem? Can someone with an Envy notebook try this out and tell me if the issue can be reproduced on their rig? It can't be reproduced on my Probook.Thanks.

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Thanks for your reply Avenger Well, I called up HP tech support.The lady took remote control of my notebook and tried numerous things in the registry (regedit).But the issue could not be solved. She then arranged for an on-site support engineer to visit my house.The Engineer showed up right on the next day, and tried the following:- Updated ALL drivers, even the ones which were already up to date!Checked with my desktop monitor, the issue cannot be reproduced on the external monitor- the external monitor will wake up on moving the mouse, but the notebook monitor stayed dim (no backlight).Opened the laptop, took out the display cable, cleaned it with some solution he had, put everything back together- issue not resolved, external monitor wakes up but notebook monitor stayes dimmed. This is not the only problem I was having with the notebook, the other problems are:Battery would stop charging when the notebook is switched OFF, and the charger is turned ON and OFF a couple of times.The battery lock doesn't "click" in place, it slides automatically to the "unlock" position, it's loose.There's a dead pixel on the display. He offered me two choices: 1> Replace motherboard (to solve battery not charging issue), replace chassis (to solve the battery lock issue), and replace display panel (to solve the dim display + dead pixel issue). =======OR======= 2> Return the whole notebook back to HP, and get a new notebook (same model) in exchange.  I picked option 2. We shared a cup of coffee, and the tech left (he was very nice and friendly). The next day, I got an email from HP, with a PDF attachment, asking me to take my laptop, along with a hard copy of the email, and payment invoice, to the HP store. HP store took my computer back, but they didn't have a replacement ready, they asked me to come after 7 days to pick up a new notebook (same model). I really loved my Envy. It's a very nice looking laptop. Hope the replacement I get won't have these weird issues. I'll update the thread when I get the replacement. Thanks for your help   

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