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Error 1603 cancels installation of Office 2013 on Windows 7 (64 Bit)

2015-10-11   Views:60

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Hi, I downloaded the Office 2013 Professional Plus x64 Preview and I am trying to install it on Windows 7 x64. I searched everywhere and tried every given solution but the installation always fails when there is around 80 % of the progress bar filled

Hi,
I downloaded the Office 2013 Professional Plus x64 Preview and I am trying to install it on Windows 7 x64. I searched everywhere and tried every given solution but the installation always fails when there is around 80 % of the progress bar filled and it
states something like "office has encountered an error during installation". When I close the window the following error message appears:
Error signature:
P1: 15.0.4420.1017
P2: OSETUP.DLL
P3: 15.0.4420.1017
P4: 1603
P5: Unspecified
P6: FC73469E
P7: 1603
P8:
P9:
P10:
In the log file the first error comes up like this:
2013/01/31 16:23:43:691::[3056] PERF: TickCount=2226493 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{91150000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi"
2013/01/31 17:13:34:324::[3056] WER element [P4] is set to value [1603]
2013/01/31 17:13:34:324::[3056] WER element [P7] is set to value [1603]
2013/01/31 17:13:34:325::[3056] WER element [P6] is set to value [%s %s]
2013/01/31 17:13:34:325::[3056]  WER element [P6] is converted to [FC73469E]
2013/01/31 17:13:34:325::[3056] Error: Failed to install product:  C:\MSOCache\All Users\{91150000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi ErrorCode: 1603(0x643).
2013/01/31 17:13:34:325::[3056] Log level changed from: Standard to: Verbose
2013/01/31 17:13:34:325::[3056] Rolling back chain
2013/01/31 17:13:34:325::[3056] Error attaching to OSE, error 0x00000000
2013/01/31 17:13:34:325::[3056] Stopping running ose
In the verbose logs the following errors pop up:
MSI (s) (C4!48) [14:36:17:678]: Creating MSIHANDLE (17078) of type 790531 for thread 3912
CAQuietExec:  Error: Could not initialize in C:\Program Files\Microsoft Office\Office15\McePerfCtr.man .
Error code: 534
MSI (s) (C4!48) [14:36:17:756]: Closing MSIHANDLE (17078) of type 790531 for thread 3912
MSI (s) (C4!48) [14:36:17:779]: Creating MSIHANDLE (17079) of type 790531 for thread 3912
CAQuietExec:  Error 0x80070216: Command line returned an error.
MSI (s) (C4!48) [14:36:17:846]: Closing MSIHANDLE (17079) of type 790531 for thread 3912
MSI (s) (C4!48) [14:36:17:878]: Creating MSIHANDLE (17080) of type 790531 for thread 3912
CAQuietExec:  Error 0x80070216: CAQuietExec Failed
MSI (s) (C4!48) [14:36:17:937]: Closing MSIHANDLE (17080) of type 790531 for thread 3912
CustomAction RegisterPerfmonManifest returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (C4:08) [14:36:17:997]: Closing MSIHANDLE (17074) of type 790536 for thread 3464
Action closed at 14:36:18: InstallExecute. value is 3.
Here are some of the things I tried that did not solve the problem:
- The task scheduler is running and working and there are no tasks that give any error
- I deleted the "Microsoft Help" folder
- I deleted the file "Rgstrtn.lck"
- In the registry I deleted "AppCompatFlags"
- In the registry "NtfsDisable8dot3NameCreation" is set to "0"
- I deleted everything inside the "TEMP" folder
- I deleted every old versions of Office and their remaining files
- I used the FixIt files to scrub any old Office installations
- I am logged in as Administrator, have UAC turned off and gave my account ownership and full access to every file and folder
- I tried installing on a "clean reboot", tried installing in secured mode, started the setup.exe with administrator rights
- I tried unregistering and registering "msiexec"
- I tried extracting the files from the .img file and I am running from C:\ and installing to the standard folder
Is there anything I can do to get it to finally work?

The replay answer
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For such situation, I'd suggest the following:
1. Remove current installed office with the fix-it tool in
KB2739501, and follow the "Remove Office manually" section to make sure there are no remaining files
2. Either download a trial version of Office 2013 from
http://office.microsoft.com/, or from
http://technet.microsoft.com/en-us/evalcenter/jj937170
3. Reboot your computer in clean boot mode, and run setup again
Max Meng
TechNet Community Support

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