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"Error - Printing" for only certain PDFs to certain printers with Reader 10.1.3

-0001-11-30   Views:0

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One of my users is unable to print specific PDF files to a particular printer.  The same PDFs will print to other printers successfully from the Windows 7 machine.  But, for certain PDF files the printer queue will show status = "Error - Printing&quo

One of my users is unable to print specific PDF files to a particular printer.  The same PDFs will print to other printers successfully from the Windows 7 machine.  But, for certain PDF files the printer queue will show status = "Error - Printing".  We have tried to print as image, saved the PDFs as different filenames but it still fails.  There seems to be no pattern for the PDF types.  One PDF is a scanned document and another is not scanned.  The machine is able to print most other PDF files just fine to this printer and can print successfully from all other applications except for Reader 10.1.3 for these certain PDF files.  The printer driver has been updated to the latest.  The printer is a Xerox DocuCenter-IV 2060.  AR 10.1.3 has been re-installed.
The PDF files in question open fine and can be viewed in their entirety (i.e. they don't appear to be corrupt).  The fonts used are not any different from others used in PDFs that DO print ok.  This is a complete mystery so, if anyone has ideas, please pass them along.  Thanks so much

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Regarding your issue; it appears you have already tried everything possible - I have no other ideas what to try with 10.1.3.
The only solution for now I can see is to revert back to 9.5.1; is this a problem for you?  This should be only temporarily until a new version of 10.x or 11.x becomes available.

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