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Error when opening chm

2015-10-11   Views:0

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One of our customers has just reported that when they open the help chm provided as part of the release, they can see the TOC but in the main window is the message 'Navigation to the webpage was canceled.' They can click on different parts of the TOC

One of our customers has just reported that when they open the help chm provided as part of the release, they can see the TOC but in the main window is the message 'Navigation to the webpage was canceled.' They can click on different parts of the TOC but get the same message.
They get this when opening the chm directly and it is on the local machine and not a network.
It works fine for me and my colleagues and no one else has reported a problem so it may be local settings or something but does anyone have any ideas as to what could be causing this?

The replay answer
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You can ensure a CHM is not blocked. Check out this KB article:
http://support.microsoft.com/kb/902225
  The RoboColum(n)
  @robocolumn
  Colum McAndrew

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