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HP Photosmart Premium C309g-m unable to print ("check printer documentation")

2015-10-11   Views:2

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My printer is:  HP Photosmart Premium C309g-m  My computer is: Mac (Mac OS X system)  After removing a jammed paper (probably the incorrect way), I now receive a message to check "printer documentation" and then press "okay".  Tried ev

My printer is:  HP Photosmart Premium C309g-m 
My computer is: Mac (Mac OS X system) 
After removing a jammed paper (probably the incorrect way), I now receive a message to check "printer documentation" and then press "okay".  Tried everything I could find, including uninstalling and reinstalling.  Still receive same message, and still unable to print. 
Can anyone tell me in very simple terms how to fix this?

The replay answer
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Hi there chnich,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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