Amicuk Programming Answers

I can no longer run reports of my client computers

2015-10-11   Views:0


RDC 3.2.2 I recently need to run some reports of all my client computers. First, I attempted to run report of several computers. It never got beyond "Waiting for report data", so, I attepted to do separate clients, one at a time. Same result. Al

RDC 3.2.2 I recently need to run some reports of all my client computers. First, I attempted to run report of several computers. It never got beyond "Waiting for report data", so, I attepted to do separate clients, one at a time. Same result. All users are upgraded to the current client. Users are on a 1000BaseT network. Thought it may be 10.5.6 update related, but not all of my users are on Leopard. I have testing a variety of different clinet configs and I cannot generate a report.

The replay answer
Starting on May 29th, 2008, I noticed that some of the computers that have been added to ARD were showing up with their IP address as Some of the systems could have reports done for them while other would not. At the time, out of 140 computers currently listed, only 120 returned reports.
After troubleshooting I called Apple to attempt to figure out where this problem may reside. Apple indicated that the IP numbers would get zeroed out when another device takes over the IP address of the client computer. This made sense since we were setup via DHCP. They could not determine why the reporting was not functioning without further troubleshooting through Enterprise support. This would require funding to get additional support.
On January 22nd, 2009 I called Apple support back and started the support via their Enterprise support. The technician asked if we were using spanning tree with our network switches. I verified with the network team that we are using multicast spanning tree for Semantic Ghost. The technician also asked that I set up ARD on another test computer to see if the problem occurs with that system as well.
On February 5th I setup both a second system for ARD Admin and a test client computer. In Mid February I set up the SQL database used by ARD to be accessed but other applications, such as a PHP webpage. This would allow me to see what information was in the database without needing to use ARD admin.
By March 5, I had completed my tests and determined that the information is still being lost using this second computer setup. Keep in mind that the test client computer had been turned off by mid February so its network IP number would be release for another device to use. A few days before I had created a second account on the test ARD admin computer and re-imported the original list of systems used when this test started. This second account did not have the ARD test client computer added into ARD admin. This would allow for reports to be collected for a few days on this system. I then went back to the original account for ARD admin on March 5 and attempted to run the report for the test client. In ARD admin I was not able to acquire any report information. I was, however, able to see the data using the PHP webpage I have created earlier.
I called Apple back to continue troubleshooting this problem. Remember that we had paid for support for this problem, $199. The technician indicated that the case had been resolved and closed. I explained that the issue was not resolved and troubleshooting was still ongoing. The technician remained adamant that the case was resolved and would not open a new case for further support.
I spoke with my Technical Director in regards to this. We both called Apple Enterprise support back to see if we could get further support for this unresolved issue. The technician did give us a bit of support, however, he continued to insist that we were adding the client computers in via IP and this was causing our problems. We explained exactly how we have been adding computers into ARD admin; by scanning them through our network and dragging them to the main list, not by adding them by direct IP. The technician then continued to be unclear as to how to go about correcting this situation of lost data. He indicated that when the client computer's IP was taken over by another device the only way to get the client to report again was to remove and re-add the client back in.
According to the document "ARD 3.1 Admin Guide.pdf"; Chapter 8 page 104, in the section titled "Installing Software on Offline Computers", paragraph 2, it states "When the client comes online, it contacts the Task Server and notifies it of its network state and any setting changes (like a DHCP-assigned IP address change)." Even after reading this statement to the technician he still was not clear as to why the client computers did not update their IP information correctly (from their current IP) when reconnected back to the network.
Because information is continuing to become lost Apple Remote Desktop is not meeting the needs of our department and the community college for tracking the Macintosh hardware currently in use. It may take an extended time to retrieve requested information if this data does not get reported on in ARD admin. Currently, one of my coworkers is in the process of creating a whitepaper to include alternatives for asset management for the Macintosh community.

Go to See the other 15 answers

I can no longer run reports of my client computers

Category:DefaultRelease time:2015-10-11Views:130

RDC 3.2.2 I recently need to run some reports of all my client computers. First, I attempted to run report of several computers. It never got beyond "Waiting for report data", so, I attepted to do separate clients, one at a time. Same result. Al[More]

Running reports runtime on client machine

Category:DefaultRelease time:2015-10-11Views:130

hi,i have an ERP installed on a host machine but anytime i try to view reports from a client with forms and reports6i runtime installed,i get the error FRM 41211:SSL FAILURE RUNNING ANOTHER PRODUCT or something like can I resolve this? thank[More]

How to set IIS for Applet making it can run at any IE client.

Category:DefaultRelease time:-0001-11-30Views:130

I made an applet with java. It works fine under JDK. After that, I made a web page with the applet embedded in. But it can only run on those client computers if the computers has installed JDK. Could you tell me how to set IIS so that my applet can r[More]

WIJ 20002 error on long running reports

Category:DefaultRelease time:2015-10-11Views:130

When trying to run a long running report, an error message is received . Quote: *"The Web Intelligence Java Report Panel cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator. (Error:[More]

Get a Report crashed error while running report using the mode character

Category:DefaultRelease time:2015-10-11Views:130

Hello, I'am getting an "Enable to run report - Report as crashde" issue only when I'am running reports using the mode character. The same report with desformat pdf never has any problems. I have changed the englife (set to one) increase the cach[More]

FRM-92101 error while running report from a button or menu

Category:DefaultRelease time:2015-10-11Views:130

Hi All, I am getting the error FRM-92101 while running report without parameter from a button or menu. I am using Developer Suit 10g. I get the error as it shows there has some configuration problem in my form. Will you please help me anyone how can[More]

Can't run report in ASYNCHRONOUS mode

Category:DefaultRelease time:2015-10-11Views:130

Hi All, I'm trying to make a report run in ASYNCHRONOUS mode. I want to press a button on a form, submit the report to the reports server and be able to navigate within the form while the report is being executed on the reports server. My problem is,[More]

Not Able to run Report 10g through Web Layout Option

Category:DefaultRelease time:2015-10-11Views:130

I have installed Oracle Developer 10g on my Laptop, I am able to run form, Report(In paper layout) successfully but when I try to run Report in Web Layout Mode, I am getting following error, Is there any setting is missing, could you provide some hin[More]

CRM ONLINE 2013: On Approval Of Quotation, Run Report, Generate PDF and Send an Email With PDF as attachment

Category:DefaultRelease time:2015-10-11Views:130

Hi, I am using CRM ONLINE 2013. How to automate below process? 1. On Approval Of Quotation, Run Report. 2. Generate PDF. 3. Send an Email With PDF as attachment. As i have gone through many forums for this topic, but creating a plugin code for genera[More]

Accrual Reconciliation Load Run  report performance issue.

Category:DefaultRelease time:2015-10-11Views:130

we have significant performance issues when running accrual reconciliation load run report. we had to cancel after have it run for a day. any idea on how to resolve it?We experienced similar issue. As the runtime of this report depends on the input p[More]

Run Report from PL/SQL with branch to different page

Category:DefaultRelease time:2015-10-11Views:130

I have an application in which, at various points, I run a PL/SQL procedure to perform an action, and then need to run a report while also navigating away from the current page. The actions are executed on a button click. I have tried various method,[More]

Hi, Here are what I have installed in this order: - Expired trial Photoshop CS2 - Lightroom (CS2 already expired when I install LR) I am going to reinstall a full license Photostop CS2 soon, would this have an impact on my existing LR? 1. Do I need t [More]
Hi there, I am currently using Adobe Indesign CS6 with the latest update of the Folio panel and work on a digital magazine in which I imported some videos in different extensions (*.mov and *.mp4). Everything worked fine on iPad, but everytime I make [More]
URGENT HELP NEEDED GUYS...I am stuck on this past 2 days. I tried several alternatives but to vain. I am trying to access a Folder on a user's computer which is lying in a different Domain. For accessing this folder, I have the following information [More]
Booted up in the afternoon after everything being normal in the morning. The logo and loading wheel were slightly to the left on start up and when I went to enter my password, there was a faint line down the right hand side of the screen (about 1.5" [More]
I see the option to import a master page, but no option to export one. How does one export master pages from a project?Hi there To my knowledge there is no method offered to export a Master Page. At least, not from the UI. When you create a Master Pa [More]
Following Query running more than 4 hrs. could somone please suggest me to tune this query. SELECT fi_contract_id, a.cust_id, a.product_id, a.currency_cd, ROUND (DECODE (SUBSTR (a.ACCOUNT, 1, 4), '4992', posted_tran_amt, 0), 2 ) ftp_amt, ROUND (DECOD [More]
Please help as my images are no longer being shown in the gallery, instead they are going in some blog file and i cannot for the life of me get them out or reset where the images should go by default which is the gallery? any help appreciated, Peterm [More]
for some reason some of the albums that I have end up at the end of my cover flow list. all of the album information is correct and everything it just for whatever reason ends up at the end of the list, is there anything to do, or is it just stuck li [More]
I spent a a about 16 hours setting up a rac enviornment, everything went OK, not to mention this procedure on linux is way way to complex.. but anyway I got clusterware installed and everything was fine. I accidentally rebooted rac node 2. After the [More]
I have 1000 PDD images (now in JPEG format) that reequire Photoshopo 3 to open. What do I do???Welcome to the forum. What are "PDD images," and how did you convert them to JPEG? Do those JPEG files Open in other programs, like IrfanView, or anot [More]