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I have approached the carriers for service

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I have approached the carriers (Etisalat & DU) and even AXIOM for the sevice. They have not accepted the phone, finally I given to the shop where I purchased. During the purchase, it was assured the 1 year replacenment guarantee for any defects. Now

I have approached the carriers (Etisalat & DU) and even AXIOM for the sevice. They have not accepted the phone, finally I given to the shop where I purchased. During the purchase, it was assured the 1 year replacenment guarantee for any defects. Now it is with the shop, where I purchased and not getting a proper response. I am now approching different slots of the APPLE customer care support to address the problem and spending lot of time to bring back my phone in good condition.  

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