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I've downloaded the free trial of Illustrator but the program won't open

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Illustrator won't open on my computer. I've downloaded the free trial of Illustrator, when I go to open the program the Illustrator logo appears on my start menu for a second and then disappears again and nothing happens - no error message comes up.

Illustrator won't open on my computer.
I've downloaded the free trial of Illustrator, when I go to open the program the Illustrator logo appears on my start menu for a second and then disappears again and nothing happens - no error message comes up.
I am using Windows 7.
I have tried uninstalling and reinstalling the program, restarting my computer, signing in and out of my adobe account and changing the compatibility mode, nothing has worked so far. 
Please help!

The replay answer
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reset your preferences by holding down shift-ctrl-alt while starting ai.  you'll see a confirmation dialog if done correctly.
if that fails, uninstall, clean and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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