Sitemap

Amicuk Programming Answers

IMac Applecare ( I couldn't find a section I deemed appropriate )

2015-10-11   Views:0

Advertisement

Night gents. I'm sorry to come here and burden all of you with my problems but I have been particularly worried about this situation and the Apple professional that took my call on the support number was troublingly unable to give me any kind of answ

Night gents.
I'm sorry to come here and burden all of you with my problems but I have been particularly worried about this situation and the Apple professional that took my call on the support number was troublingly unable to give me any kind of answer on this matter.
So, back when I purchased my iMac from Apple.com, I made sure to purchase ( and receive ) the AppleCare Protection Plan ( Hereon ACPP for space and lazyness ).
I had read the following on the website:
When I purchase the AppleCare Protection Plan, do I need to register it?
If you purchase the AppleCare Protection Plan at the same time as your Mac, iPad, iPhone, iPod, Apple TV, or Apple display from the Apple Online Store or the Apple Retail Store, Apple will register the AppleCare Protection Plan for you. If you purchase your AppleCare Protection Plan and your covered product separately or elsewhere, you will need to register your AppleCare Protection Plan.
One day last week, I decided to check if that was actually true and see how my registry was on the website. I logged in with my Apple ID, followed the instructions on the manual I received along with the ACPP and landed on https://www.apple.com/lae/support/applecare/overview/.
I was then led to press the Register a new agreement link > Get Started > Register an AppleCare agreement > Select my location.
Now this is when things got messy. Every time I select my country ( Brazil ) I receive the following response: We're sorry, but there are no AppleCare products available for your location. For more information, please contact us.
Furthermore, when I check the Warranty Dynamic.do page ( which in theory shows me my coverage situation ) I get the following:
Registered
Your registration lets Apple quickly find your product and provide the help you need.
Telephone Technical Support: Active
Your product is eligible for complimentary telephone technical support during the first 90 days.
Estimated Expiration Date: 29 November 2010
More about complimentary support
Contact Apple Support
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 30 August 2011
Learn about Apple's coverage information for your product.
Set Up a Repair
Eligible for the AppleCare Protection Plan
Get the AppleCare Protection Plan to extend the technical support and hardware repair coverage to 3 years from your hardware product purchase date.<
Extend Coverage
EVERY box except for the last one has a green check on it. The last one has a yellow !. Meaning, I'm ELIGIBLE but I'm not registered? Wasn't Apple supposed to HAVE me registered on the ACPP from the purchase date as mentioned above? Furthermore, why does this page tell me I'm eligible but the registration page says my country has no ACP Products available?
I know this is the kind of pain in the buttocks situation almost nobody has the patience to reply to, and if you made it this far on the post I thank you for your time alone, you've been most kind. I am, however, at a loss of how to proceed, given that the very own Apple employees seem incapable of telling me what is happening.
Any kind of reply is appreciated, and if I posted this in the wrong section PLEASE forgive me/point me to the correct direction.
Thankfully,
Ivan\\
Message was edited by: Ivan Duffles

The replay answer
Advertisement
@Barbara:
Thank you for the reply. I purchased my iMac from the Brazilian online store. I've tried contacting them, it was one of my first reactions - Perhaps I had bad luck with the employee, but the conversation did not go very well.
@WZZZ:
Ah, sweet lil telephone numbers you got there mate. I'll try them first thing in the morning ( It's currently 19:50 here, the support center is closed by now ).
Regarding the link, that's the very own I mentioned up there that tells me I'm happily eligible for the plan, but not registered.
To a certain extent I entirely agree with your blind alley theory - It is by far the most likely explanation. However I feel that it is better to be safe than sorry.
On a further note, every time I try to follow the selfsolve.apple.com/Agreements.do page and press the Get started ( This page is supposed to allow me to view any agreements I have already registered - Or Apple, I suppose ) I get an error message, namely ˜An Internal Server Error Has Occurred.˜
Notice this has been happening for the past 6 days every single time I dare to press that button.
On a final note for tonight, as I must put my baby brother to sleep and rest myself, I would like to thank both of you for the kindness and patience you've found to help me on such a...boring matter, for lack of a more suitable (and acceptable in a public environment) word. I am grateful.
Thankfully,
Ivan\\

Go to See the other 5 answers

IMac Applecare ( I couldn't find a section I deemed appropriate )

Category:DefaultRelease time:2015-10-11Views:130

Night gents. I'm sorry to come here and burden all of you with my problems but I have been particularly worried about this situation and the Apple professional that took my call on the support number was troublingly unable to give me any kind of answ[More]

Is my Touch covered by my iMac AppleCare warranty?

Category:DefaultRelease time:-0001-11-30Views:130

Bought a new iMac with the education discount and free Touch at the Apple Store. The salesman recommended the AppleCare which I bought for the Mac. He didn't mention anything about a separate AppleCare for the Touch. Is the Touch covered by this warr[More]

IMac AppleCare is almost up, what can I do?

Category:DefaultRelease time:-0001-11-30Views:130

I have a 2011 21.5in iMac which it's applecare is ending in May 2014. In April, what can I say to get the AppleStore to run an over night test? I need this computer to last me a couple more years but I have no idea what I can do about having them run[More]

New Imac, applecare not activating??

Category:DefaultRelease time:-0001-11-30Views:130

Anyone experiencing the issue where a purchased applecare in a fysical applestore allong with a new 20" imac is not being accepted on activation...?Are you sure the store didnt already activate it? Alot of times if u purchase both the mac and appleca[More]

HT3302 I just got a replacement 4 days ago, and I dropped in the water! I want to know if I'm covered by the policy of repairs product for a period 90 days? According with AppleCare Repair Agreement Terms and Conditions, Section 2. Repair or Replacement S

Category:DefaultRelease time:-0001-11-30Views:130

ACcording.... 2. Repair or Replacement Service Provided a. Repair or Replacement Service. If during the Coverage Period there is a defect in materials or workmanship of the Covered Equipment, Apple will, at its option, repair or replace or provide se[More]

TS3276 After installing Lion in my iMac, some formatted emails contain in sections of the text rows of letter A contained in boxes.

Category:DefaultRelease time:-0001-11-30Views:130

After installing Lion in my iMac, some formatted emails contain, in some sections of the text, rows of the letter A contained in boxes. See attachment.In general theory, one now has the Edit button for their posts, until someone/anyone Replies to it.[More]

Applecare for iMac - Airport Extreme registration

Category:DefaultRelease time:-0001-11-30Views:130

I have an iMac registered with Applecare, and I'm trying to register the same applecare with my Airport Extreme. Does anyone have any idea how to do it? I used the same activation code for iMac, but it won't let me register. Thanks in advance for any[More]

Printing to a printer connected to an iMac via network from Vista PC

Category:DefaultRelease time:2015-10-11Views:130

I have a Canon PIXMA MP610 connected to a new iMac (Leopard) via USB it works fine on the iMac. I shared the device on the iMac as instructed in the Apple help section. On my network, I have 2 Dell laptops running Vista Ultimate. I installed the last[More]

Shared photos/videos not appearing in streams on originating imac, only icloud icon

Category:DefaultRelease time:2015-10-11Views:130

I share pictures and photos to icloud from Aperture 3.5.1. The photos and videos are available on other devices that share the same icloud stream, but in Aperture on the originating imac, when I look in the "icloud" section at the photo streams,[More]

Old Aquablue G3 iMac as a monitor?

Category:DefaultRelease time:2015-10-11Views:130

Folks, I'm as dumb as a box of rocks, never more so than when it comes to computers. That established, I recently bought a Mac mini and hoped to use my old G3 iMac as a monitor. The 'poser' at Compuserve sent me home with all manner of expensive cabl[More]

Imac (intel) 2008 24" screen.

Category:DefaultRelease time:-0001-11-30Views:130

Hi there, I bought my imac (intel) in 2008 along with an Applecare plan which I forgot to register (a complete waste! silly me). Can I register it now? The box is still un-opened? Any suggestions?thanks!In addition to Paul's comments the AppleCare fo[More]

Hot
I am creating an automotive braking system using flash and have a wheel turning. I want the wheel to slow down and stop after the brake pedal is pushed at a certain frame. I know I could do this with frame by frame animation but was hoping there was [More]
Hi all, I am trying to invoke a web service by creating a web service data source using the wsdl of the web service. I dragged the web service data control on to my jspx page as ADF Parameter form. The web service, once gets invoked should insert a r [More]
Hi Gurus, We are trying to upgrade from PI 7.0 to PI 7.3 EHP2. We are getting the Java stack alone. How far does it impact the java and abap objects created in PI 7.0. If we upgrade the objects will remain the same or teh objects will be lost. Can yo [More]
Since I upgraded to Tiger (?) or since I bought (?) my new Epson printer RX700 I can´t customize paper sizes in millimeters. For example the value 12,1x12,2 gets evened out to 12x12. This happens regardless of programs I try to print from. Epson has [More]
Hi All, Below is the code which i'm using to calculate the percentage and amount(vice versa). <script language="JavaScript" type="text/JavaScript"> function fillAmt(obj) { alert(obj.name); var mks_Val = document.billingCycleDistr [More]
I'm having a problem trying to implement this functionality: I have one page on which I have a data table with (for example) cars. Underneath I have a panel grid with outputtext (labels) and inputtext fields which allow the user enter all the details [More]
Hi, I've an urgent issue. I'm using a DynaValidatorForm to retreive data from struts <html:multibox> . But when the checkboxes are disabled, even if the boxes are checked, the form fails to retreive the data in the action page. But if I make it enab [More]
Within the past 2 weeks my linksys has been "spiking" utilizing the internet then it stops utilizing it for 30+ seconds then it begins again. I'm unsure of what i should do to try to fix the problem. other than the past few weeks it has been run [More]
I am trying to install Lightroom 5 with the Adobe Applications Manager, and after downloading the whole thing I get the message below. Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ... ----------------- [More]
Hi I have an installation of iAS ( 9.0.4.x.x ) on windows. Now, I am getting a trouble with the disk space because where the iAS is located is being filling for log files and I do not find where are the logs that has more capacity. The disk is gettin [More]