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IMac Applecare ( I couldn't find a section I deemed appropriate )

2015-10-11   Views:0

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Night gents. I'm sorry to come here and burden all of you with my problems but I have been particularly worried about this situation and the Apple professional that took my call on the support number was troublingly unable to give me any kind of answ

Night gents.
I'm sorry to come here and burden all of you with my problems but I have been particularly worried about this situation and the Apple professional that took my call on the support number was troublingly unable to give me any kind of answer on this matter.
So, back when I purchased my iMac from Apple.com, I made sure to purchase ( and receive ) the AppleCare Protection Plan ( Hereon ACPP for space and lazyness ).
I had read the following on the website:
When I purchase the AppleCare Protection Plan, do I need to register it?
If you purchase the AppleCare Protection Plan at the same time as your Mac, iPad, iPhone, iPod, Apple TV, or Apple display from the Apple Online Store or the Apple Retail Store, Apple will register the AppleCare Protection Plan for you. If you purchase your AppleCare Protection Plan and your covered product separately or elsewhere, you will need to register your AppleCare Protection Plan.
One day last week, I decided to check if that was actually true and see how my registry was on the website. I logged in with my Apple ID, followed the instructions on the manual I received along with the ACPP and landed on https://www.apple.com/lae/support/applecare/overview/.
I was then led to press the Register a new agreement link > Get Started > Register an AppleCare agreement > Select my location.
Now this is when things got messy. Every time I select my country ( Brazil ) I receive the following response: We're sorry, but there are no AppleCare products available for your location. For more information, please contact us.
Furthermore, when I check the Warranty Dynamic.do page ( which in theory shows me my coverage situation ) I get the following:
Registered
Your registration lets Apple quickly find your product and provide the help you need.
Telephone Technical Support: Active
Your product is eligible for complimentary telephone technical support during the first 90 days.
Estimated Expiration Date: 29 November 2010
More about complimentary support
Contact Apple Support
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 30 August 2011
Learn about Apple's coverage information for your product.
Set Up a Repair
Eligible for the AppleCare Protection Plan
Get the AppleCare Protection Plan to extend the technical support and hardware repair coverage to 3 years from your hardware product purchase date.<
Extend Coverage
EVERY box except for the last one has a green check on it. The last one has a yellow !. Meaning, I'm ELIGIBLE but I'm not registered? Wasn't Apple supposed to HAVE me registered on the ACPP from the purchase date as mentioned above? Furthermore, why does this page tell me I'm eligible but the registration page says my country has no ACP Products available?
I know this is the kind of pain in the buttocks situation almost nobody has the patience to reply to, and if you made it this far on the post I thank you for your time alone, you've been most kind. I am, however, at a loss of how to proceed, given that the very own Apple employees seem incapable of telling me what is happening.
Any kind of reply is appreciated, and if I posted this in the wrong section PLEASE forgive me/point me to the correct direction.
Thankfully,
Ivan\\
Message was edited by: Ivan Duffles

The replay answer
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@Barbara:
Thank you for the reply. I purchased my iMac from the Brazilian online store. I've tried contacting them, it was one of my first reactions - Perhaps I had bad luck with the employee, but the conversation did not go very well.
@WZZZ:
Ah, sweet lil telephone numbers you got there mate. I'll try them first thing in the morning ( It's currently 19:50 here, the support center is closed by now ).
Regarding the link, that's the very own I mentioned up there that tells me I'm happily eligible for the plan, but not registered.
To a certain extent I entirely agree with your blind alley theory - It is by far the most likely explanation. However I feel that it is better to be safe than sorry.
On a further note, every time I try to follow the selfsolve.apple.com/Agreements.do page and press the Get started ( This page is supposed to allow me to view any agreements I have already registered - Or Apple, I suppose ) I get an error message, namely ˜An Internal Server Error Has Occurred.˜
Notice this has been happening for the past 6 days every single time I dare to press that button.
On a final note for tonight, as I must put my baby brother to sleep and rest myself, I would like to thank both of you for the kindness and patience you've found to help me on such a...boring matter, for lack of a more suitable (and acceptable in a public environment) word. I am grateful.
Thankfully,
Ivan\\

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