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Image not displaying in HTML email upload

2015-10-11   Views:2

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Hi there, I've uploaded a HTML email into E10 and linked all images as per the standard process however one is just not displaying. It appears when I look at it in Eloqua, and when I do a preview but when I send a test email it won't and just leaves

Hi there,
I've uploaded a HTML email into E10 and linked all images as per the standard process however one is just not displaying. It appears when I look at it in Eloqua, and when I do a preview but when I send a test email it won't and just leaves a blank black box. I'm not sure how I need to remedy this, anyone else come across anything similar?
Thanks
Marika

The replay answer
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Hi Marika,
From experience, in the majority of cases this happens when the Outlook HTML rendering engine isn't playing nice with your design. If you are using this client, have you checked the email on other clients or webmail (Gmail, Yahoo!, etc) to confirm? Support can usually help for emails created through the WYSIWIG editor, but custom HTML uploads would need to be reviewed by the person who authored the code. If you can pinpoint it to a particular email client, there are usually quite a few resources online that can provide guidance. Check outHTML Email Design Resources
The first thing I typically check out is whether the image is vertically and horizontally aligned with the elements near it, because Outlook has a tendency to put things into its own tables and slight misalignments can dramatically change the final code. If you're having recurring issues like this, investing in analysis tools like Litmus can be worth it.
Regards,
Bojan

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