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IPhone 6 pin or fingerprint not working please help me asap

2015-10-11   Views:0

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i phone 6 pin and finger print not working please helpHowdy Karan sood, Welcome to Apple Support Communities. It sounds like you're running into an issue unlocking your iPhone because Touch ID and passcode aren't being accepted. Take a look at the ar

i phone 6 pin and finger print not working please help

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Howdy Karan sood,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue unlocking your iPhone because Touch ID and passcode aren’t being accepted.
Take a look at the article linked below, it provides troubleshooting suggestions that’ll resolve most Touch ID issues.
Use Touch ID on iPhone and iPad - Apple Support
Get help with Touch ID
Make sure that you're using the latest version of iOS.
Make sure that your fingers and the Home button are clean and dry.*
Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
Try enrolling a different finger.
If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.
* Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
And, this article provides tips that’ll help resolve passcode issues.
iOS passcodes - Apple Support
Forget your passcode?
If you or someone else enters the wrong passcode too many times, your device will disable itself temporarily. Get help if you forgot your passcode or your device is disabled.
Learn what to do if you forgot your Restrictions passcode.
I hope this helps,
-Jason

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