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Is Windows 8.1 and HP 8620 compatible?

2015-10-11   Views:0

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I recently purchased the HP 8620 as an upgrade from the 8600. Im on the second printer becasue I could never get the first to print so I took it back thinking it was a defected printer. Now I can't get the second one to print either. I've run every d

I recently purchased the HP 8620 as an upgrade from the 8600. Im on the second printer becasue I could never get the first to print so I took it back thinking it was a defected printer. Now I can't get the second one to print either. I've run every diagnostic there is and everything checks out as working, but when I go to print nothing happens. The printer is connected to my network, my computer (HP Envy) is connected to the router and shows the printer but nothing prints. Ive had Verizon FIOS, HP Tech Support and Geek Squard remotely controll my computer and neither of them could fix the problem. 
Any suggestions? Please speak in layman terms so I can follow along. I never had connection issues with the 8600. I downloaded everything online and connected wireless. The printer didn't come with a usb cord so I couldn't connect that way. 

The replay answer
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The HP8620 driver does not seem to work for me in Windows 8.1 Pro. You try all of the HP diagnostics and everything passes, it even prints a test page from the HP print and scan doctor... but it does not print from Windows. If you are quick you might see the document appear for less than a second in the “See what’s printing window”... but it still does not print. “Print a test page” only results in “Test page failed to print. Would you like to view the print troubleshooter for assistance?”... and still no print.
Resolution: Force the HP8620 to use the old HP8600 driver. Not clean, probably some missing options, but at least you can print.
If you don’t already have it: Download the HP8600 basic driver from the HP website: HP Officejet Pro Basic Print and Scan Driver (OJ8600_Basicx64_1315.exe). Install, but chose the option to connect your printer later.
Go to the Desktop> Settings >Control Panel >Hardware and Sound>Devices and Printers
You will see your HP8620 listed.
Right click>Printer Properties>HP Office Jet Pro 8620... Select Advanced tab. Click on the Driver drop down, if you previously had a real HP8600 you may see it listed, if so select it, if not click ‘New Driver’. Follow this, Manufacturer is HP, Printer is HP Officejet Pro 8600. (Don’t be tempted to try the Fax driver just because it is first in the list, you need to scroll down and find the 8600 driver, it’s above the 8620 driver that does not work)... Finish up
Try a test print...
Note that the printer is now called HP Officejet Pro 8600 in the list of printers.
Hope this is of some use!

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