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ITunes 10.3 and 10.4 on Windows 7 - Sync stuck on backup

2015-10-11   Views:0

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On my old system with Windows XP and iTunes 10.3, syncing works just fine, and the backup step completes with no problem. On a FRESHLY set up Windows 7 system, iTunes 10.3 and 10.4 get stuck after 5-15% of the backup step. Syncing is impossible witho

On my old system with Windows XP and iTunes 10.3, syncing works just fine, and the backup step completes with no problem.
On a FRESHLY set up Windows 7 system, iTunes 10.3 and 10.4 get stuck after 5-15% of the backup step.
Syncing is impossible without disabling the backup step using a 3rd-party tool.
The backup step creates some 20 to 320 files - the number varies depending on the attempt - and stops doing anything.
The backup process is idle, no I/O anymore.
I googled the problem and found that this problem persists since the very first versions of iTunes, and now it has hit me too -
I never have had that before.
None of the solutions that were recommended (I tried a dozen and spent some 20 hours on this meanwhile!) worked for me.
Uninstalling, re-installing, cleaning the backup directory (which had only the fragment of the stuck backup), checking
access rights, running as admin, disconnecting internet ... don't ask about what I else tried - to no avail.
Of course I also tried to sync with only contacts, calendar and apps, no music or videos.
And it's not the syncing with Outlook, as 1.) it hangs in the backup step and 2.) it works fine when the backup is disabled.
The crash logs didn't reveal anything, as there was no crash.
Guys ... please fix this!
I need to replace my old system, and I could only install the latest iOS version on my old one, as the new one fails in the backup step.
I can't do that when I can't be sure I can sync and update my iPhone.
I wish I could bill somebody for the time spent on that problem in the past few days.
P.

The replay answer
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Guess what ...
I gave it a last try, and followed the uninstall procedure from the Apple support site (again),
then checked that all directories they listed were gone (they were), then removed every trace
of "Apple" and "Apple Inc." from the registry, rebooted, then installed iTunes 10.4.0.80 again
after downloading it from the Apple site.
After it started - surprise - it still knew about the different location of my library, and all my settings,
from sync to encoding, were still there!
Then I connected the iPhone, waited until Windows 7 told me the drivers were installed and working,
and I right-clicked the iPhone in iTunes and selected "save" (backup).
And - oh wonder - the backup finished in less than two minutes, INCLUDING music and video files!
Next I did a regular sync - and, oh horror ...
First, it told me some 30 contacts would be changed. Although I couldn't see any difference from the
conflict display (guys, when there is a conflict, show me WHAT is different - is it THAT hard?!?!). I told it to update the entries in Outlook, let the iPhone win.
Next - shock number two - it told me one entry in my calendar would be new, but some almost 400 would be different. It seems they all have one day offset ...
Great ... now I need to check out all my data in Outlook.
Oh boy ... three years that this problem comes and goes, by now it hadn't hit me personally, but now it has.
I'm really done with that **** - now I *can* sync and backup, but what's the point if it corrupts my data?!?!
Hey APPLE ... I'm soooooooo p*ssed !!
P.

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