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ITunes freezes and crashes every time I try to open it

2015-10-11   Views:0

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MacBook using OS X 10.9.2 - Every time (without exception) I try to open iTunes, it goes to the "Accessing iTunes Store" window, and then stays there while launching that much dreaded Mac "spinning wheel of death".... I have to force q

MacBook using OS X 10.9.2 - Every time (without exception) I try to open iTunes, it goes to the "Accessing iTunes Store" window, and then stays there while launching that much dreaded Mac "spinning wheel of death"....
I have to force quit in order to get rid of it since I do not have access to any of the iTunes menu items while this is all going on.
Have no idea what to do...

The replay answer
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Hi exyalie,
Welcome to the Support Communities! 
What version of iTunes are you using?  You may need to update your software or reinstall it (this affects the application, not your data).  I would also suggest quitting the application, restarting the computer and resetting the SMC (see below).
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Disconnect from the internet (turn off Wi-Fi) and unplug ethernet -- and then try launching iTunes again.
There are more troubleshooting steps in these articles:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Add-ons, such as plug-ins and scripts, not manufactured by Apple (third-party) add features to iTunes or modify its appearance and behavior. Using these can interfere with how you use iTunes. For example, if you upgrade to a newer version of iTunes, your add-ons may not be compatible.
Slow performance
iTunes won't open or quits unexpectedly
If you see the above symptoms or other unusual behavior, you can disable any third-party plug-ins by opening iTunes in Safe Mode:  OS X: Hold down Option-Command.
Click Continue and see if any issues persist.
I hope this information helps ....
- Judy

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