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LaserJet 1012 Prints half page

-0001-11-30   Views:0

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I'm trying to print a 5 x 8 page  (I've tried other custom sizes too, with the same result) from Word.  The HP LaserJet 1012 cuts the page about 2/3 of the way down.  This page will print from my other HP printers and from a Brother printer with no p

I'm trying to print a 5 x 8 page  (I've tried other custom sizes too, with the same result) from Word.  The HP LaserJet 1012 cuts the page about 2/3 of the way down.  This page will print from my other HP printers and from a Brother printer with no problems.  I've tried setting the 1012 to a setting of printing on 5 x 8 (it's already set that way in the page set up in Word), and on 8 1/2 x 11, and in both cases it cuts off the page.  What to do?

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Okay, need a little more definition on the issue. When you say it prints 2/3 of the page, how exactly......does it only print 2/3 of the text when it reaches the bottom? or does it cut off 2/3 of the way down the page and leave 1/3 of the page blank? and are the borders looking normal at the same time? is it always text that is cut off or are pictures involved?
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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