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Lightroom CC 2015 crashes on Start Up - Solution doesn't work

2015-10-11   Views:3

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I am experiencing the reported problem where Lightroom CC 2015 crashes immediately on start up displaying the splash screen for a fraction of a second. I have tried signing out of and back in to Creative Cloud as recommended but the fault persists. 

I am experiencing the reported problem where Lightroom CC 2015 crashes immediately on start up displaying the splash screen for a fraction of a second. I have tried signing out of and back in to Creative Cloud as recommended but the fault persists.  One this should not be happening with an Adobe product and secondly a better fix is required.

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Support fixed the issue for me.
He looked into the Windows Event viewer and found the faulting path
Faulting module path: C:\Windows\SYSTEM32\ig7icd64.dll
and renamed it ig7icd64old.dll
On restarting Lightroom he turned off the use graphic enhancement option in preferences.
Not seen this solution anywhere in the forums so I asked him to post it but not sure if he will.
Hope it helps.

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