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Missing PDFMaker Files in Acrobat 9

2015-10-11   Views:231

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Hi everyone, I am helping someone with a problem who has received this message while he tries to create a PDF by using Acrobat Pro 9. He clicks on create pdf from file, selects the file, and then it begins to create.  But it then gives the error mess

Hi everyone,
I am helping someone with a problem who has received this message while he tries to create a PDF by using Acrobat Pro 9.
He clicks on create pdf from file, selects the file, and then it begins to create.  But it then gives the error message "Missing PDFMaker files" and asks to run a repair.
I have uninstalled and reinstalled Adobe Acrobat Pro 9.  I have even logged in under my own profile and can make the PDFs with no issue, the error does not come up for me.  I have also tried to run the repair it asks.
Aside from re-creating his profile (last resort), what can I do to correct this?
Thanks for your help!

The replay answer
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Dear Sabian:
Answering both your emails. I have no problems making PDFs. Acrobat is fully operating. It is a problem that occurs only in some of the longer documents when the pages do not break the same as in the original WORD. Pages in the WORD document consistently end at 48 pi.
I am using Acrobat Pro 9. I am using WORD in Office 10. I created the PDF by selecting it when right  clicking on the document icon. Previously I successfully changed the page trim size (originally it created the PDF in letter size – but I am using a custom 6 x 9 inch page.) 
Thanks for your help.
Rachel

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