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No Broadband Connection on BT Vision

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When using the On Demand feature through Vision box, I have a wee orange box come up saying Broadband isn't connected. All the lights are showing on the Hub and I have Broadband/Internet access through IPad. I placed a call last Sunday and was on the

When using the On Demand feature through Vision box, I have a wee orange box come up saying Broadband isn't connected.
All the lights are showing on the Hub and I have Broadband/Internet access through IPad.
I placed a call last Sunday and was on the phone for 1hour 10mins. The chap took me through several scenarios and still nothing. He then said an engineer will visit and it would cost me 99.00 if it appears that I have tampered with the wiring... I don't know how to wire a plug let alone BT Sockets....
As I work 8.30 - 5.30 and can not get back during the day, I was told an engineer would be able to visit on 6 April... That was 2 weeks from placing call... Not very happy I asked to be called back later that day to discuss with his supervisor. A week later still no call and still no Broadband through BT Vision Box....
Any ideas or help would be much appreciated.
Thank you

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Hi Nicky,
I have a similar problem with my vision box sometimes. Although my broadband is stable the Vision box sometimes reports my Broadband has 'dropped' whilst watching on demand, or recording & playing back at the same time.
When I check my Home hub event log, I see that the BT Vision box was renewing its IP address at the moment the broadband is reported as ‘dropping’ and I suspect that the workload in the box is so high that a timeout is expiring somewhere and the Vision box incorrectly reports the Broadband as having dropped.
The next time the problem occurs, you could log into the Home Hub using a web browser (address 192.168.1.254), and go to the troubleshooting page, select event log from the second level menu you will see a list of time-stamped events. If one of your devices was renewing its IP address then I suspect this is the issue. You can check the IP address of the vision box in the help menu and confirm it is the actual IP address for the Vision box that is being renewed
I do not have a fix, but you could alter the lease duration on the DHCP or leave it defaulted to 24 hour leases and re-start the vision box and Home hub at a time of day when it would not matter if the problem occurred.
Can’t be sure this is your problem, but worth checking as it seems very similar.

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