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No item category for service products

-0001-11-30   Views:0

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Hi, we download service master (ta ac03) from R/3 to CRM via middleware. These products are stored in CRM as service products without item category group. How to use these products in service transactions? I want to determine automatically an item ca

Hi,
we download service master (ta ac03) from R/3 to CRM via middleware. These products are stored in CRM as service products without item category group.
How to use these products in service transactions? I want to determine automatically an item category, but without item category group, I cannot maintain a correct determination...
Thanks for any help!
Regards
Jochen

The replay answer
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Hi Jochen,
It is because Item Category Group which is present in R/3 is not present in CRM( e.g DIEN item category group for Service without delivery is not present in CRM and needed to be created).
Thus please create the same item category group in CRM.
SPRO Path:
Customer Relationship Management>Transactions>Basic Settings-->Define Item Category Group
Save it.
Download the product again.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

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