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Nokia Charging Stand NFC does not work on 920

2015-10-11   Views:7

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I just received my Nokia Charging Stand DT-910 to go with my ATT Nokia 920. 1) I ordered the black stand.  The stand and proprietary cord are black, but that huge AC charger is actually white.  I can't believe that they didn't match the color on such

I just received my Nokia Charging Stand DT-910 to go with my ATT Nokia 920.
1) I ordered the black stand.  The stand and proprietary cord are black, but that huge AC charger is actually white.  I can't believe that they didn't match the color on such an expensive accessory.
2) The actual NFC functionality does not work for me on the 920.  Yes, when I tap the 920 to the base of the stand, I correctly get the NFC popup, and when I accept it takes me to what is obviously the Nokia software.  The screen is titled "Charging Stand", and it starts on the Set Up page.  It shows a diagram of the charging stand.  The problem is that this app hangs.  The progress dots on the top of the screen never stop moving.  And the list where I am supposed to choose the application to open stays greyed out and never responds.  It just continues hung like this forever, or on one occasion the phone rebooted itself.
Is there a fix for this?  The software hang is making my stand useless in terms of it's NFC functionality....

The replay answer
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You can actually get to more support options from that link, like here, http://www.nokia.com/us-en/support/contact/ which offers chat and phone numbers. Not sure what could happen in this case though, as there just seems to be some issues in the NFC implementation. Seems it varies a bit between devices, but overall has some issues. I would guess the number of folks with a wireless charge capability, that also know about this forum is probably small, but I'm sure the issue will gain some visibility as more folks give it a try. As I said I got it past the streaming dots and selected an app to launch, but now I have the interminably slow app launch. The same app that springs up instantaneously from the start or program menu, takes 5-10 minutes to launch when initiated via the NFC tap. I've just turned this off for now, as I expect some software update at some point. I have done some other NFC stuff with marginal success. Tapping the charging base to start an app is not a make or break feature for me. If it is for you, contact Nokia directly, rather than through this user forum.

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