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Photosmart Premium c309g-m error message

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My Mac operated HP Photosmart Premium c309g-m suddenly showed the following error message on the LED screen. "Ink Supply Failure" Oxc19aoo22. My computer showed a pop-up window stating, "Print head appears to be missing or incorrectly insta

My Mac operated HP Photosmart Premium c309g-m suddenly showed the following error message on the LED screen. "Ink Supply Failure" Oxc19aoo22. My computer showed a pop-up window stating, "Print head appears to be missing or incorrectly installed". The magenta cartridge reads as low. I have turned the printer on and off as suggested. I have disconnected and re connected to reset the printer as suggested. I have removed and reseated all cartridges. I have removed the printer head and thoroughly rinsed it and let dry overnight as was suggested on this message board. The problem occurred after I removed and replaced the black photo cartridge with a new HP black photo cartridge. I have also switched that cartridge.  Any suggestion short of buying a new printer?

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Hi deringr
After cleaning the printhead and reinstalling it, try resetting the printer
http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01808170&cc=us&lc=en&dlc=en&product=3793676&tmp​...
Does this work?
- Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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