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Return or Exchange for PS4?

2015-10-11   Views:0

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Hi Best Buy, Currently, I'm owning a GTA V pre owned and a Xbox One. However, my console overheated frequency while playing. I was wondering if I'm able to return those two or exchange it for a PS4. Thank you, MimiHello again Mimi, I'm glad to hear y

Hi Best Buy,
Currently, I'm owning a GTA V pre owned and a Xbox One. However, my console overheated frequency while playing. I was wondering if I'm able to return those two or exchange it for a PS4.
Thank you,
Mimi

The replay answer
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Hello again Mimi,
I’m glad to hear you’ve reached out to us on the forum again for assistance with your inquiry! It is discouraging to hear that your Xbox One doesn’t seem to be working properly as you say it’s frequently overheating.
Per our Return & Exchange Promise, unfortunately you wouldn’t be able to return opened video games, as you would only be able to exchange it for an identical item, nor would we be able to accept the Xbox Live card as it is considered a nonreturnable item. However, you may be able to trade-in your game.  If you are within the 15 day return and exchange period, you may be able to return or exchange your Xbox One. If these items were bundled, you may encounter a deduction for the value of the nonreturnable items.
Sadly, I wasn’t able to locate the purchases using the information you registered with the forum. I am sending you a private message to gather more details to see what options you may have. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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