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Amicuk Programming Answers

The wait time and resolve time is DEPLORABLE

2015-10-11   Views:0

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Today is the third day in a row I have called into Verizon for the same issue. Day one spent 25 minutes on hold and NEVER got to speak to a person before I hung up. Day 2 Had a 15 minute hold before I spoke with someone, who then told me I had to spe

Today is the third day in a row I have called into Verizon for the same issue. Day one spent 25 minutes on hold and NEVER got to speak to a person before I hung up. Day 2 Had a 15 minute hold before I spoke with someone, who then told me I had to speak to directv about something that was related to the Verizon part of my service, called directv confirmed it was a Verizon thing with a supervisor. Called BACK into Verizon waited for 30 minutes before I spoke with someone, got 30 seconds worth of talk in before another 15 minute hold, he came back on no apology not anything about the absolute rudeness and lack of courtesy. He told me they would have it fixed by the end of the day. Now here it is the nest day still not resolved, So I write this (while on hold waiting to have the call answered, its been 20 minutes) She finally did answer and was down right rude and through me right back on hold. I am so fed up with big business...

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topdog wrote:
It may be your location.  Here in Baltimore, there is little wait time and the representitives I get do not speak with accents.
Agree.  I rarely wait more than a minute or two.  And except at really off hours don't hear a foreign accent.  NY area.

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