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TS5296 MacBook Pro (Retina, 15-inch, Late 2013): Keyboard and Multi-Touch trackpad unresponsive

2015-10-11   Views:6

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Brand new Macbook PRO Retina 15inch. (1 day old) Running 10.9 EFI 1.2 installed. Keyboard/trackpad hangs when using the left USB. The EFI update 1.3 apparently fixes this issue for the 13inch macbook pro. I have a 15inch macbook pro. The EFI update 1

Brand new Macbook PRO Retina 15inch. (1 day old) Running 10.9
EFI 1.2 installed.
Keyboard/trackpad hangs when using the left USB.
The EFI update 1.3 apparently fixes this issue for the 13inch macbook pro.
I have a 15inch macbook pro. The EFI update 1.2 does not resolve this issue for me.
Whenever I plug something into the left USB, after the 2nd or 3rd time, the keyboard and trackpad become unresponsive. To get the keyboard/trackpad back again, I must restart the machine.
This is what the consol says:
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
I cannot install the EFI update 1.3 as I get an alert "This software is not supported on your system." I assume because it was made only for the 13inch.
Is this a hardware or firmware issue? If it's only firmware, why does this issue only affect some users? If it's hardware, should I just return this macbook?

The replay answer
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I can reproduce the behavior at will. I just have to plug in the tablet on the left USB board, reboot the tablet, disconnect the cable and reconnect. At that moment the trackpad and keyboard will both freeze.
This is the complete sequence of console logs I have
20/11/13 22:58:38,000 kernel[0]: considerRebuildOfPrelinkedKernel prebuild rebuild has expired
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=544[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=550[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=551[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:58:38,915 hidd[71]: MultitouchHID: device bootloaded
20/11/13 22:58:40,401 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 22:58:40,957 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.56 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 22:58:52,000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xb400 ****
20/11/13 22:58:58,187 sandboxd[556]: ([177]) mds_stores(177) deny file-read-data /private/var/root/Library/Preferences/.GlobalPreferences.plist
20/11/13 22:58:58,393 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e3] flags: 0x8 binding: FileInfoBinding [0x2ed] - extension: jpg, UTI: public.jpeg, fileType: ????.
20/11/13 22:58:58,394 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: jpg, UTI: public.jpeg, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,454 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e5] flags: 0x8 binding: FileInfoBinding [0x345] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF .
20/11/13 22:58:58,455 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF  request size:128 scale: 1
20/11/13 22:58:58,457 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e7] flags: 0x8 binding: FileInfoBinding [0x2ef] - extension: txt, UTI: public.plain-text, fileType: ????.
20/11/13 22:58:58,457 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: txt, UTI: public.plain-text, fileType: ???? request size:128 scale: 1
20/11/13 22:58:58,518 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e9] flags: 0x8 binding: FileInfoBinding [0x347] - extension: pdf, UTI: com.adobe.pdf, fileType: ????.
20/11/13 22:58:58,519 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x803] flags: 0x8 binding: FileInfoBinding [0x703] - extension: pdf, UTI: com.adobe.pdf, fileType: ???? request size:128 scale: 1
20/11/13 22:59:06,399 Console[561]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
20/11/13 22:59:53,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 22:59:54,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 22:59:54,099 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
20/11/13 23:00:06,659 hidd[71]: MultitouchHID: device bootloaded
20/11/13 23:00:32,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:45,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=575[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=581[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=582[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=588[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=594[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=595[ksadmin] final status 0x0, allow (remove VALID)ing page
20/11/13 23:01:33,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:34,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
20/11/13 23:01:38,604 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
20/11/13 23:01:39,393 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.79 seconds (server forcibly re-enabled them after 1.00 seconds)
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe0004051 - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
Disconnecting the tablet doesn't resolve the issue. A reboot does. I still have to try if the workaround posted by Apple for the MBP-13 Late 2013 (close the lid and reopen after a few minutes) would work here too.

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