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Unified/Documented problems with Creative WOW Wireless/wired headsets

2015-10-11   Views:1

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This thread is to properly present the problems encountered with the WOW Wireless/wired headsets. I will be linking this post to the facebook page as well as World of Warcraft's facebook and Blizzards facebook if I can find one. Also Lucas Arts and T

This thread is to properly present the problems encountered with the WOW Wireless/wired headsets. I will be linking this post to the facebook page as well as World of Warcraft's facebook and Blizzards facebook if I can find one. Also Lucas Arts and THX. Lets see if we can get some eyes on this and move forward. If you frequent a popular site where others are discussing this please bring this thread to light there also.
If it continues unrespondid to my next step will be to notify consumerist.com.
Please note I am to date not having these issues but they seem to be common enough of an issue. (I suspect we may be able to find our own solution also.)
When posting Please follow the below template.
Problem Description:
A non superlative description of your problem. Please just the facts here so we can all be very clear. Include any software tested with such as Ventrillo or WOW or games used that exhibited the problem.
Problem Impact:
Here is where we want to share how this makes you Feel. Describe the negative impact to your leisure or professional time with this product.
System:
Make/Model: (IE homegrown or Dell Optiplex xxxxx)
OS: (Operating System. Please include 64bit or 32 Bit.)
Processor: (i7920 or C2d6600 or whatever you have.)
Memory: (Amount of ram installed and running in the system.)
Video card: (What is the model of the video card in question? Memory installed on it? Manufacturer and such.)
Motherboard: (If you know the model. For instance. MSI x58M.)
Harddrives: (How many drives. What speed if you have them.)
Case: (what is the case? Normally I wouldn't ask but we are talking about Wireless transmission Who knows if that could matter right?)
Environment: (Where is the Wireless Dongle. About how far are you from it. Is something between you and the dongle normally? if so what is it? Do you plug it into the back usb port of your system behind a military grade metal desk from the 40's? That could matter.)
Troubleshooting:
This is where we describe in as much detail as you can what was done. Lets keep this to facts and try and remove feelings from this portion.
I can only hope with this information I or others can come up with a good solution for us all. Or Creative labs and their associated partners involved on this headset can drive this to a resonable conclusion for us all.
I do want to remind everyone here that we are in a new consumer technology area. There WILL be problems. Creative labs had to know this. Blizzard had to know this. And THX/Lucas Arts had to know this. How this problem is handled will impact all three of these organizations. To what extent is yet to be seen.

The replay answer
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Problem Description:
Voice randomly becomes unintelligible and extremely distorted (think 70's robotic, accept you can't understand it) while in Ventrillo. My brother and I both have the same model headphones and we BOTH have this problem.
Problem Impact:
I feel cheated out of $119.00 + tax. The main reason for these headphones is for raids and they do not perform the task they were designed for. My guildmates have to be tired of telling me and my brother " Dude your headphones screwed up again." I have sent tickets in and the solutions provided were lame. Reinstall software... mute the microphone? Seriously? All of which did nothing. By the 3rd Email I got nothing at all. Newegg has tons of complaints about this on their site and creative reponded to 1 complaint that was not about this issue, but skipped all with this problem which tells me they do not want to deal with it. I have been a LONG time customer and supporter of creative. This is making me reconsider. If I can't find a solution soon I will return them.
System:
System:
Make Model: Homebuilt
OS: Windows Vista 64 bit
Processor: Core 2 duo E8400
Memory: 8 gigs of Corsair Dominator 1600 mhz
Video Card: 2 x GeForce GTX 260
Motherboard: XFX 3-way SLI Motherboard
Hard Drives 2 300 gig Western digitals 7200rpm
Case:Thermaltake Cosmos S
Enviroment: Wired WOW headset
Troubleshooting:
So far the only make shift solution I have found to temporarily fix the problem is to disconnect and reconnect Ventrillo. The problem will definately happen again but buys a little time between distortion. The only firmaware I have found is for the wireless headset not the wired. The auto update feature says all software is current.

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