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Warranty void after repair ?

2015-10-11   Views:1

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Dear other iPhone users, Two weeks after taking possession of my iPhone 6 it fell out of my breast pocket flat on the ground, the screen shattered. I blamed myself, and went - here in Kenya where I live and bought the iPhone - to the Apple service re

Dear other iPhone users,
Two weeks after taking possession of my iPhone 6 it fell out of my breast pocket flat on the ground, the screen shattered. I blamed myself, and went - here in Kenya where I live and bought the iPhone - to the Apple service repair centre at Elite Digital.
As they had offered a free insurance on the phone I 'only' had to fork out around 110 USD to repair the screen.
A week later I notice that the repair wasn't carried out correctly, the screen was loose and came out on the top, allowing water and dust ingress.
Back to the service centre where it came back 24 hours later apparently repaired.
The iOS 8.1.3. came out and during the update there was an error message (error 53 - very revealing !). I again had to get in touch with the staff at Elite Digital who let me know that this was a hardware issue and I had to send the phone over.
A day later I got the message indicating that as the phone had been broken the warranty was void and that therefore they wouldn't replace the phone free of charge, but that the above-mentioned insurance would cover but that I had to fork out AGAIN 110 USD.
Now, as the repair was done at an authorised repair centre I expect the warranty not void. It's not because the screen was broken, badly repaired, repaired again, that the warranty of the phone isn't valid anymore - at least, that is my understanding of things.
Thanks for your feedback and view of this message. The supplier is dragging its feet and unwilling to replace the phone which, according to him, indeed has a hardware problem but now seems to say that this is my fault.
Thanks for your feedback,
Cedric

The replay answer
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This is a user-to-user technical support forum. I don't see that there's anything that fellow users could do here. If you want to take the matter up with Apple, use the Contact Us link at the bottom right of every page for information on how to do that.
Best of luck.

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