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Where is the Visa Promotional Card

-0001-11-30   Views:0

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I can't believe I'm reading this . I also signed up with Verizon (new Acccount) because I was pulled in by the promotional offer on a new 2 year contract . I signed up in November on the 17th , my house already had the Fios equipment installed .The p

I can't believe I'm reading this . I also signed up with Verizon (new Acccount) because I was pulled in by the promotional offer on a new 2 year contract . I signed up in November on the 17th , my house already had the Fios equipment installed .The promotion included a loaded bundle promotion with on demand and many premium channels for the 2 year term , and the upgraded quantum router ect . In addtion to this was a $400 prepaid Visa card to be processed after 60 days of  service and mailed within 90 days of installation, as long as your account was in good standing . I still have the e-mail with all that was to be included and the lenth of term contract , and the promotional page stating what I was eligible for with the time and dates from 11/13/2014 when I talked with the representitive on the phone.Now this contract in front of me states that approximately 90 days after the service was installed that I would receive by mail a $400 Verizon Visa Prepaid Card , I also would be eligable for LG G Pad or $150 off any tablet from   "Verizon Wireless" , with a new 2 year contract (Ihave no use for this) . I received the post card with username and password , followed not long after by the pin information for said card . I contacted through billing chat service on 02/17/2015 to inquire about the card since 93 days had passed since my service was installed and the contract stated that the card would be mailed approximately 90 days after service was installed . I was told that the card had been mailed out on 1/21/2015 to my address of service . I told them I had received the post card , the follow up information with pin number and had been watching the verizon.com/rewards web-site for the mailing date on the card , but it still stated the card was in processing and had been showing that for more than a month, and HAD NEVER RECEIVED THE CARD . I was told since it had been a month since the card was mailed I had to contact the Promotions Department and was given te phone number . I called the promotions department and after explaining the above, with time frames and dates , was informed that since I was just now approaching the date of eligibility for the card that it was still being processed and that I should watch the web-site for mailing date , I stated that according to the terms of said contract I should have had the card in my possession by now and that I was told by the billing department that it had been mailed on 01/21/2015 . Now the response to that was oh we're a little behind on these promotional Visa Cards keep an eye on the web-site . I said it's been showing that it's being processed now for at least 5-6 weeks and it says on that site , YOUR CARD WILL BE MAILED IN 2-4 WEEKS . Again I was told to keep an eye on the site , TODAY IT IS STILL SHOWING BEING PROCESSED . We're heading for 4 months since service installation. I hope this gets resolved

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I am having the same issue with the card I was promised. In January I signed up for service at my local Costco store. Prior to that I had been a loyal DirectTv customer. I was in the process of moving and because of the promotion and my satisfaction with Verizon Wireless, I decided to make the switch. I was told that the card would be issued after two billing cycles. And I paid my second bill in early April.I have called Verizon customer service monthly since the date I was suppopsed to receive the card passed - back in April. Today when I asked to speak with a supervisor - she hung up on me becasue I said their newly promised date of July 10th was unacceptable.I called back, spoke with another customer service supervisor who gave me an even longer lead time of July 25th. I should mention that I was promised 30 days at the end of April, 30 days at the end of May and 30 days on June 7th. Then when I called to confirm on June 10th - it was all new again and I was promised 30 days but they would try to expidite. This is truly the worst customer service experience I have ever received. A supervisor who actually hangs up on a customer!?!?I have been a Customer Service Manager for over 20 years, I have NEVER hung up on a customer and even when their behavior was really out of line.I will be filing a complaint with Costco. I understand this is a fairly recent business partnership. I think Costco has made a mistake promosting Verizon FIOS in their stores.  I will be SHOCKED if I even get a response.

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Where is the Visa Promotional Card

Category:DefaultRelease time:-0001-11-30Views:130

I can't believe I'm reading this . I also signed up with Verizon (new Acccount) because I was pulled in by the promotional offer on a new 2 year contract . I signed up in November on the 17th , my house already had the Fios equipment installed .The p[More]

Visa prepaid card

Category:DefaultRelease time:-0001-11-30Views:130

I signed up for Xfinity services a few months ago and qualified for the $150 Visa prepaid card.   It's been over three months and I haven't received my Visa cards.  When I check the status on www.xfinityrewardcenter.com/status it says "No Record Foun[More]

I have been using my Visa debit card since I first got an iPhone in 2010 for my purchases/free downloads...now all of a sudden it won't even let me download free apps like Netflix. I have money on my card as well...

Category:DefaultRelease time:2015-10-11Views:130

As the title says, I have been using a Visa debit card since 2010 for my iTunes account. It has been used to purchase apps and free apps but now I can't download either. It says that my payment is declined. I have money on my card and my bank account[More]

HT5622 Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from app store :(

Category:DefaultRelease time:2015-10-11Views:130

Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from ap[More]

Can't download anything from app store or itunes. everytime i try to install an app i get "there is abilling problem with a previous purchase. please update ur payment method". i have recently changed my address and visa debit card. please help

Category:DefaultRelease time:2015-10-11Views:130

can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adre[More]

How to use a visa gift card in itunes store

Category:DefaultRelease time:2015-10-11Views:130

Can you use a visa gift card in the itunes store and if so how do you set it up?You cannot. Gift cards are country specific. You cannot use the U.S itunes store from the U.K. Send the card back to someone in the U.S who can use it.Read other 2 answer[More]

I tried to use my visa gift card to purchase something and I am now aware that it does not have any money in it to purchase anything. Now when I try to update an app it will direct me to the incorrect billing page instead. I cannot update any applications

Category:DefaultRelease time:2015-10-11Views:130

Hello. I have tried to use my visa gift card to purchase something from apple. However, the security code is not present, which I am aware of. When I typed in the correct security code, I discovered that there was not enough money in the card to comp[More]

Why can't I use my visa debit card?

Category:DefaultRelease time:2015-10-11Views:130

Why am I not able to use my visa debit card when setting up my apple ID?!Not all debit cards seem to still be accepted in India e.g. Re: can i download from itunes using debit card in india ? For a card to have a chance of being accepted it needs to[More]

Why can't I use my visa credit card?

Category:DefaultRelease time:2015-10-11Views:130

I was trying to make and apple ID account and I failed as my visa credit card or my visa debit card was not accepted and I couldn;t understand. Please help me to make my account.Contact iTunes and ask. Contact iTunesRead other 2 answers[More]

Can you use a visa gift card to buy an itunes gift card online?

Category:DefaultRelease time:2015-10-11Views:130

Ive read many discussions but non were clear..... Can i get a visa gift card and buy an itunes gift card online?? If so how?Not that I am aware of... Credit Card in your name or iTune Gift Cards.Read other 2 answers[More]

Can you buy apple tv online with a vanilla visa gift card?

Category:DefaultRelease time:2015-10-11Views:130

For my birthday i got a $300 vanilla visa gift card and i know on some websites you can't use gift cards to buy things so i was asking to make sure and not waste my money?This is a user forum so it's best to contact Apple or visit a local store and a[More]

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