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Why is my iPhone no longer able to communicate with adobe bridge cs3?

2015-10-11   Views:1

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We have 2 iphone 4's that I have been able to download photos from and into my imac for the last year while using the adobe bridge cs3. Recently, it began giving me  an error meassage: " Adobe bridge cs3 cannot obtain files from this device. Please e

We have 2 iphone 4's that I have been able to download photos from and into my imac for the last year while using the adobe bridge cs3. Recently, it began giving me  an error meassage: " Adobe bridge cs3 cannot obtain files from this device. Please ensure that the device is connected properly,or that the battery is charged, adn try again".
I did both and that message still pops up. My usb ports are working fine as well as the usb cords(as far as I know of) and the batteries are fully charged when I do so. So what is the deal here??? If anyone can please help I would greatly appreciate it.
Thanks!!!

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Maro,
I'm running VISTA on my PC. None of the suggestions solved the problem. I uninstalled iTunes removing all suggested files from another post and reinstalled iTunes 11.1.3 and removed the iTunes Ibarra from my iPhone Remote. I restarted the computer, iPhone & router. I added the iTunes library to my iPhone remote. I didn't get an icon on the menu bar of the iTunes on the PC but a dialog came up asking for the code which was on my phone. I typed in the code and the library showed up on my iPhone Remote. I selected it and got an error message that it couldn't connect. This is extremely weird and frustrating. What should I do now?
Jake

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