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Why will PSE 12 no longer start after fresh installation?

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After numerous attempts by Dell Support agent and by myself.  I cannot get PSE 12 to start at all. I made the last install to a separate Elements folder, not to the Adobe folder.  The .exe file for the editor appears sufficiently large to be complete

After numerous attempts by Dell Support agent and by myself.  I cannot get PSE 12 to start at all.
I made the last install to a separate Elements folder, not to the Adobe folder.  The .exe file for the editor appears sufficiently large to be complete.  So far, I have found no way to make it start.
I learned that Elements receives no free telephone support.
The Adobe support phone number given me by Dell was disconnected.
Any tips would be appreciated.

The replay answer
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Hi Barbara,
I gave the story a few days ago, but I don't know how to reconnect to
that thread.  After about 90 days of running on a new Dell Win 7 system,
PSE 12 reverted to the trial version.  I got Dell support to try to find
the problem.  After two days of work, uninstalling and reinstalling PSE
12, it quit working entirely. Dell says the problem is with the program,
not the computer.
With no one to talk to except this forum, I have been searching for
solutions.  I did normal reinstalls from both Dell and Adobe sites, all
to no avail.  Since all of the Adobe files are lumped in one folder, and
I seem to recall clicking on an upgrade screen near the time this
started, I decided to put PSE 12 in its own folder.
With any other .exe file, clicking on the file will normally launch the
program, even if the shortcut is not properly directed.  Nothing works
with PSE 12 as it is now installed.
Got any ideas?
Jim Nichols
Tullahoma, TN USA

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