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Your file could not be print due to an error on HP Deskjet PCL3 class driver on.

-0001-11-30   Views:0

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I purchase a new printer HP Deskjet Ink Advantage 1515, I successfully installed it but the problem while im trying to print the document is "Your file could not be print due to an error on HP DESKJET PCL3 Class driver on."Hi limarache, From wha

I purchase a new printer HP Deskjet Ink Advantage 1515, I successfully installed it but the problem while im trying to print the document is "Your file could not be print due to an error on HP DESKJET PCL3 Class driver on."

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Hi limarache,
From what you have described, it sounds like you are using a alternate print driver rather than the driver for your printer. Please use the HP Print and Scan Wizard to help you troubleshoot this issue.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
Connectivity :
 USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
Click here to download and run the utility > HP Print and Scan Doctor
Please let me know if this resolves the issue, or if you require additional assistance, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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